Technology Management: Due Friday

You are the task manager for a large customer service corporation consisting of 1,000 employees. You are responsible for 25 direct reports in your department. You have noticed that over the past year there has been a significant decline in the ability of employees to use and manage the technology of the organization. It is currently to the point where production is suffering. Your task is to improve the Technology Management of your employees in your department. You are given 6 months to complete this, as the season nears when you are the busiest with customers. Using the APA style format, write a 3-5 page paper describing how you are going to turn your department around within the 6 month period. At a minimum, your paper must include:

Identification of issues, concerns, and incidents leading to poor Technology Management

Strategies and techniques used to improve Technology Management

The timeframe strategy used for producing these results with a 6 month period

Present your findings as a 3 page Word document formatted in APA style.

Submitting your assignment in APA format means, at a minimum, you will need the following:

TITLE PAGE. Remember the Running head: AND TITLE IN ALL CAPITALS

ABSTRACT. A summary of your paper…not an introduction. Begin writing in third person voice.

BODY. The body of your paper begins on the page following the title page and abstract page and must be double-spaced (be careful not to triple- or quadruple-space between paragraphs). The type face should be 12-pt. Times Roman or 12-pt. Courier in regular black type. Do not use color, bold type, or italics except as required for APA level headings and references. The deliverable length of the body of your paper for this assignment is 3-5 pages. In-body academic citations to support your decisions and analysis are required. A variety of academic sources is encouraged.

REFERENCE PAGE. References that align with your in-body academic sources are listed on the final page of your paper. The references must be in APA format using appropriate spacing, hang indention, italics, and upper and lower case usage as appropriate for the type of resource used. Remember, the Reference Page is not a bibliography but a further listing of the abbreviated in-body citations used in the paper. Every referenced item must have a corresponding in-body citation.

Final Note: I need a title page, Abstract and at least 3 pages of material and a reference page. Due Friday.

I have attached the case study and also the different parts of the project I am working on. Right now what I need is 10 peer-reviewed references with links so that I can go and look these up for my project. I will need further help in the coming weeks but right now this is all I need. I would like to stick with one person 

Thanks, 

The Final Paper should demonstrate an understanding of the reading as well as the implications of new knowledge. It should integrate readings, class discussions, examples from work and life experiences, and implications for future applications.

Focus of the Final Paper

In a six- to eight-page Final Paper (excluding title and reference pages), address the following:

1. Describe the role of a manager in a typical organization.
2. Propose and discuss three traits an individual should possess to be an effective manager. 
3. Describe how these traits fit the four functions of management.

You must use at least three scholarly sources in addition to the textbook and format your paper according to APA style guidelines as outlined in the Ashford Writing Center.

Writing the Final Paper

The Final Paper:

• Must be six to eight double-spaced pages in length and formatted according to APA style as outlined in the approved style guide.
• Must include a cover page that includes:
  • Name of paper
  • Student’s name
  • Course name and number
  • Instructor’s name
  • Date submitted
• Must include an introductory paragraph with a succinct thesis statement.
• Must address the topic of the paper with critical thought.
• Must conclude with a restatement of the thesis and a conclusion paragraph.
• Must use APA style as outlined in the Ashford Writing Center to document all sources.
• Must include at least three scholarly sources in addition to the textbook.
• Must include, on the final page, a reference list that is completed according to APA style as outlined in the Ashford Writing Center.

Week Two Quiz

Directions: Select the correct answer for each question.

1.     information about models of service delivery is important to human service professionals because

a.     they are likely to be working with professionals who practice other models

b.     agencies hire those who are skilled in more than one model

c.     most problems require the service of at least two models

d.     they are likely to practice in other models

2.     Three basic models of service delivery include traditional psychiatry, the public health approach, and the

a.     casework model

b.     psychopharmacology model

c.     supernatural model

d.     human services model

3.     The goal of the public health model is to

a.     provide opportunities and conditions for health as a basic human right

b.     eliminate disease and disability

c.     integrate social, environmental, and biological factors

d.     serve as a link between the medical and human service models

4.     Which of the following represents the problem-solving approach?

a.     Focusing on the present and the future

b.     Encouraging the client to solve problems

c.     Teaching the client problem-solving skills

d.     Seeing life in terms of clearly defined problems

5.     Integrated services reflect work with the client that is

a.     ethical

b.     professional

c.     coordinated

d.     confidential

6.     Which of the following is the process that assists helpers with understanding their own attitudes and feelings?

a.     Self-awareness

b.     Clinical judgment

c.     Congruence

d.     Ethical integrity

7.     Which of the following responses is not an example of empathy?

a.     You miss your family.

b.     Twenty years without parole is a long time.

c.     It must be lonely at times.

d.     I feel sorry for you locked up day and night.

8.     One of the largest categories of specialists is

a.     counselors

b.     physicians

c.     social workers

d.     volunteers

9.     Providing direct service to clients, one of three areas of responsibility for human service professionals, is illustrated by which roles?

a.     Advocate, broker, caregiver

b.     Behavior changer, caregiver, educator

c.     Broker, educator, evaluator

d.     Consultant, data manager, facilitator

10.  The difference between frontline workers and administrators is basically one of

a.     client contact

b.     budgets

c.     education and training

d.     job title