Write a data analysis report that provides the results to each of the five hypothesis tests above and make overall recommendations to Computers R Us that management can use for future business decision-making. Based on your analysis relating to these hypotheses, your report should focus on two key issues: the current degree of customer satisfaction and the strategy or strategies that would be most effective to increase customer satisfaction.
Foundations of Business Analysis
Trimester 2, 2016
Assignment 2
Weight: 35%
Total Marks: 100
Due time and date: 23.59AEST, Sunday, 31 July, 2016
Submission instructions:
1. Maximum word length: 3000 words (excluding references, tables and figures).
2. Submit a soft copy in Word format via Turnitin (with an assignment cover sheet).
3. Assignments submitted by other means (e.g. email) or forms (scanned copy, Excel document) will attract no marks.
Late submissions:
The mark for an assessment item submitted after the designated time on the due date, without an approved extension of time, will be reduced by 10% of the possible maximum mark for that assessment item for each day or part day that the assessment item is late. Note: this applies equally to week and weekend days.
Case Study – Computers R Us
Computers R Us, a computer manufacturer and retailer has recently launched a service and repair division, CompleteCare, for its portable/laptop/notebook computers. This division promises to provide a rapid response to customer technical enquiries and warranty repairs.
However, the division is experiencing:
– a shortage of trained technical operators in its telephone centre;
– distribution problems; and
– parts availability problems.
As a result, Computers R Us has received multiple complaints about CompleteCare at the Computers R Us call centre.
To address these issues, a research proposal was prepared (Assignment 1) and the research overseen by the management of Computers R Us. It was found that customer satisfaction was a contributing factor to the issues experienced in the CompleteCare division. Consequently, the management of Computers R Us have developed several possible initiatives to improve customer satisfaction to a minimum level of 7 out of 10. These initiatives include: decreasing response times in the CompleteCare division, increasing methods of communication between Computers R Us and its customers, the level of advice CompleteCare staff provide on Computers R Us products and services, and a new loyalty rewards program. Management is interested to know which of these strategies is considered the most effective by Computers R Us customers.
A member of your team has already collected data that can be used for this analysis. To collect this data, a simple random sample of 500 customers was selected. Of the 500 customers to whom surveys were sent, 420 responded. The survey used to collect this data is provided below and the survey responses have been collated in the CompleteCare.xls Excel file. You are required to write a report after performing an analysis on the data collected from the customers of Computers R Us.
A member of your team has suggested that, when you perform this analysis, you should undertake a series of hypothesis tests to examine the following:
1. Does the current level of customer satisfaction differ from management’s goal of 7 out of 10?
2. Is there any difference between the satisfaction of male and female customers with the level of communication with staff and management at Computers R Us?
3. Are there any differences in the overall customer satisfaction across the following age groups: 1, 2, 3, 4 and 5?
4. Is there any difference in customer satisfaction between responses to the initiatives of ‘decreasing response times in the CompleteCare division’ and ‘the loyalty rewards program at Computers R Us’?
5. Do any of the initiatives of ‘decreasing response times in the CompleteCare division’, ‘the level of advice CompleteCare staff provide on Computers R Us products and services’, ‘the
level of communication with staff and management’ and ‘new loyalty rewards program’ influence the overall satisfaction of Computers R Us customers?
Required:
Write a data analysis report that provides the results to each of the five hypothesis tests above and make overall recommendations to Computers R Us that management can use for future business decision-making. Based on your analysis relating to these hypotheses, your report should focus on two key issues: the current degree of customer satisfaction and the strategy or strategies that would be most effective to increase customer satisfaction.
Customer Satisfaction Survey
Section 1: Personal information
Please complete the following information about yourself. Question 1 – What is your gender?
Male Female
Question 2 – Please check the box that indicates your age group.
25 years and below (Age Group 1)
26-35 years (Age Group 2)
36-45years (Age Group 3)
46-55 years (Age Group 4)
56 and over (Age Group 5)
Section 2: Current Customer Satisfaction
Question 3 – Have you experienced any problems with the CompleteCare division?
Yes No
Question 4 – Overall, I am satisfied as a customer of Computers R Us.
Please circle the number that corresponds with your level of agreement with the statement below. Strongly Disagree = 1 and Strongly Agree = 10
1
2
3
4
5
6
7
8
9
10
Section 3: Determinants of Customer Satisfaction
Please circle the number that corresponds with your level of agreement with statements below. Strongly Disagree = 1 and Strongly Agree = 10
Question 5 – I am satisfied with the response time of the CompleteCare division.
1
2
3
4
5
6
7
8
9
10
Question 6 – I am satisfied with the level of advice CompleteCare staff provide on Computers R Us products and services.
1
2
3
4
5
6
7
8
9
10
Question 7 – I am satisfied with the level of communication with staff and management at Computers R Us.
1
2
3
4
5
6
7
8
9
10
Question 8 – I am satisfied with the loyalty rewards program at Computers R Us.
1
2
3
4
5
6
7
8
9
10
Report Structure
Executive Summary
This section should provide a brief overview of the data analysis report. You should discuss the subject matter, the method of analysis, the findings and recommendations and any limitations of the report. It is suggested that the Executive Summary should be the last section that you write.
Introduction
Provide a brief background to the case to put your analysis in context. Provide a discussion of the objectives of your analysis.
Research Design
Discuss the data collection process and the sampling procedures that were applied. In this section, you should also outline the ethical considerations that would have been taken into account when collecting data from this survey and reporting your results. This section should include references from at least three credible sources, such as textbooks or journal articles.
Analysis
Synthesise the hypothesis test results as they relate to the two key research questions: the current degree of customer satisfaction and the strategy or strategies that would be most effective to increase customer satisfaction. Report the conclusions that can be derived from this analysis.
Recommendations
Briefly summarise your results and provide recommendations to Computers R Us. Bullet points can be used for the recommendations.
Referencing style
American Psychological Association (APA) 6th Edition. You can find helpful examples of APA 6th ed. citation in pp 27–41 of the 2015 NBS Postgraduate Student Manual as well as at http://www.apastyle.org/index.aspx.
Appendix: Hypothesis Testing For each hypothesis you should:
a) State the null and alternative hypotheses.
b) Select an appropriate statistical test and briefly justify your selection.
c) Perform the appropriate test using Microsoft Excel.
d) Report the results of your analysis (including test statistic and p-value).
e) Provide a brief interpretation (both statistical and non-statistical) of the results.
An example is provided below.
Hypothesis Testing Example
Question: How much are potential patrons willing to pay for the entrées? Is the $18 amount from the forecasting model the correct value to use when setting food prices?
Appendix 1: Average patron expenditure
H0: The average amount patrons are willing to spend on the entrée course is equal to $18
HA: The average amount patrons are willing to spend on the entrée course is not equal to $18
A one-sample t-test is used, as this is the appropriate test to compare the difference between one variable and a pre-determined mean (Zikmund, Babin, Carr, & Griffin, 2012, p. 520). The results from this one-sample t-test are shown below:
Table 1: One-sample t-test for difference in patron expenditure
Variable 1 Variable 2
Mean 20.14118 18
Variance 91.85022 0
Observations 340 340
Hypothesized Mean
Difference 0
df 339
t Stat 4.119569
P(T =t) one-tail 2.39E-05
t Critical one-tail 1.649361
P(T =t) two-tail 4.77E-05
t Critical two-tail 1.966986
From Table 1, it is evident that we can reject that null hypothesis that the average patron is willing to pay $18 for their entrée (p-value 0.0000477). As the average expenditure is greater than $18 ($20.14), this value should be used when pricing food in the restaurant.
Word count (excluding tables): 107
References
Zikmund, W., Babin, B., Carr, J., & Griffin, M. (2012). Business research methods (9th ed.): Cengage Learning.
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Calculate the area of the nozzle exit.
/in Uncategorized /by Joseph1. The mass flow of air through a supersonic nozzle is 1.5 lb.,/s. The exit velocity is 1500 , and the reservoir temperature and pressure are 1 000°R and 7 , respectively. Calculate the area of the nozzle exit. For air, Cp = 6000 ft · lb/ (slug)(0R). 2. A supersonic transport is flying at a velocity of 1500 mi1h at a standard altitude of 50,000 ft. The temperature at a point in the flow over the wing is 793.32°R. Calculate the flow velocity at that point.
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What was happing in America that made Thoreau act as the social activist in these specific, and differing ways?
/in Uncategorized /by JosephI’m only asking you to read two things this week because what I’m asking you to read needs to have its own section–they’re that important, and they go together well–they mark the part of Thoreau that many people call the -real- Thoreau, that is the Thoreau most interested in politics and governmental policy. These two readings are, in my opinion, the most important pieces of writing we will be reading this semester; and they are two of the most longstanding texts from the Transcendentalist era. Many of you have probably already read them (or at least the first one), but even if you have you need to read it again. They are so amazing, so beautifully written, and so so so relevant. The first is Henry David Thoreau’s -Resistance to Civil Government,- otherwise known as -Civil Disobedience.- It is the text that inspired Martin Luther King, Jr. to write -A Letter from a Birmingham Jail- and it also inspired Gandhi in his quest for a revolution. It is incredibly powerful. The second is -A Plea for Captain John Brown-. So please read it carefully and I will be back soon with your FINAL writing assignment.
Please note that the differences between the two texts. The first one, -Civil Disobedience,- calls for just that–disobedience in a civil manner. The second one, about John Brown, is VASTLY different in tone, scope, philosophy. You would be well served to do some research on John Brown. He is an incredibly important figure in American history, and has been (in some circles) cited as the reason the Civil War began.
In a 5-6 page paper (double-spaced, Times New Roman, 12 pt. font, 1- margins all around), I want you to write a paper that discusses the changes of philosophy that Thoreau went through between the time he wrote -Resistance to Civil Government- and -A Plea for Captain John Brown.- As you know, the former essay is contextualized around passivity while the latter essay is contextualized around aggression (In -John Brown- Thoreau, some have said, argues for the morality of murder). Why, in your opinion, did Thoreau go through such a dramatic change? Use both of these essays to help argue your point(s), and discuss the specifics of both–that is, did the happenings in the first essay deserve passivity, and did the happenings in the second essay deserve aggression? Why? What was happing in America that made Thoreau act as the social activist in these specific, and differing ways?
Be very, very specific. The more specific and detailed the better.
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What actions would you expect to take as the nurse to ensure that James receives the antibiotic to treat his infection?
/in Uncategorized /by JosephPlease give this work to Dr Vidhya Bhushan MishraThe discussion questions should be submitted in APA format (Title page, proper in-text citation, reference page). Using outside reference material is acceptable. There is no page length requirement: however your answers should be sufficient to cover the questions. 1. James is a 7-year-old who has been admitted to the general pediatric unit for IV antibiotics because of a severe spider bite that has become infected despite treatment at home with oral antibiotics. His mother is very upset that James has to be in the hospital. She voices frustration that the antibiotics have not worked and questions why he needs a different drug. a. What actions would you expect to take as the nurse to ensure that James receives the antibiotic to treat his infection? This answer should include suggestions for addressing the mother’s concerns. What are the most common adverse reactions of antibiotic treatment that James may experience, and what nursing actions should be implemented to help address these effects? Please address the reactions in separate answers. 2. A 60-year-old female presents with the complaint of a sore throat. She voices frustration that “the antibiotics are not working this time.” Further discussion reveals that she is taking “leftover” antibiotics that were prescribed for her husband 3 years ago. a. What teaching is needed to help this patient develop an understanding of the proper administration of the prescribed antibiotics? Explain the issue of bacterial resistance, how it is a concern for this patient, and measures to help prevent resistance.
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Calculate the expected number of infants needing neonatal intensive care in a hospital if the historic rate is 5 per 1000 births, and you expect 575 births this year.
/in Uncategorized /by Joseph5-1 Indicate the different ways an individual could forecast his or her weight 10 years from now. Do these methods change based upon whether the individual is 5, 14, 24, or 45 years old? If so, why?
5-3 Provide examples from the field of health services management of phenomena that are probably best forecasted using genius forecasting. Why?
5-5 Calculate the expected number of infants needing neonatal intensive care in a hospital if the historic rate is 5 per 1000 births, and you expect 575 births this year.
5-6 If the annual death rate from smoking is 154 deaths per 100,000 persons, and the annual death rate from firearms is 13.5 deaths per 100,000 persons, how many deaths from these causes would you expect in a community of 1 million people?
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Define psychology and psychological adjustment
/in Uncategorized /by JosephWeek 4 Assignment 1 Submission .
Click the link above to submit your assignment.
Students, please view the “Submit a Clickable Rubric Assignment” in the Student Center. Instructors, training on how to grade is within the Instructor Center.
Assignment 1: Personal Reflection Journal Entry Due in Week 4 and worth 175 points
In this assignment, you will review your current level of adjustment.
Write a one to two (1-2) page paper in which you:
1.Reflect on how well you are:
a.adjusting to your life in terms of subjective well-being, diversity, contexts, and / or thinking critically. b.balancing your priorities, specifically with home, work, school, recreation, and / or family. c.developing your identity, specifically self-esteem, self-concept, ethnicity, and / or gender. d.coping with stress, specifically social support, multiple coping strategies, and / or self-control. Your assignment must follow these formatting requirements:
•Be typed, double-spaced, using Times New Roman font (size 12), with one-inch margins on all sides; Since the only resources you will be using for this assignment are the article and your textbook, you need not include a reference page. Check with your professor for any additional instructions. •Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page is not included in the required assignment page length. The specific course learning outcomes associated with this assignment are:
•Define psychology and psychological adjustment. •Identify contextual variables (e.g., culture) that impact psychological adjustment. •Describe self-concept, self-esteem, and identity. •Define stress, stressors, and coping strategies, and contemplate their relationship to health and wellness. •Use critical thinking skills to reflect on personal experiences with adjustment and identify new strategies for personal growth. •Use technology and information resources to research issues in psychology. •Write clearly and concisely about psychology using proper writing mechanics
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Which is not a Minoan site?
/in Uncategorized /by JosephQuestion 1 2 / 2 points
The Minoan civilization was discovered by
Plato
Marinatos
Schliemann
Evans
Question 2 2 / 2 points
Cyclopaean refers to
a kind of wall
a citadel
a style of painting
a group of islands
Question 3 2 / 2 points
The two gold cups from Vapheio are
none of the above
Minoan and Mycenaean
Cycladic and Minoan
Mycenaean and Cycladic
Question 4 2 / 2 points
The heroes of Homer’s Iliad and Odyssey may have come
from
Athens
Minoan Crete
Mycenaean Greece
Santorini
Question 5 2 / 2 points
A type of Minoan script is
cuneiform
Linear B
hieroglyphics
none of the above
Question 6 0 / 2 points
Minoan goddesses or priestesses are often depicted
holding
double axes
snakes
vases
plants
Question 7 2 / 2 points
Minoan Civilization is generally dated
2500 to 1500 BC
3000 to 1100 BC
4000 to 1000 BC
3500 to 1000 BC
Question 8 2 / 2 points
A corbeled vault is
a kind of tomb
a means of transporting water
the level of windows above the central passageway to let
light in from outside
concentric stone rings piled to make an arch or domed
room
Question 9 2 / 2 points
Mycenaean shrines were
at the edge of the sea
on hillsides
in temples
in palaces
Question 10 2 / 2 points
Which is not a Minoan site?
Knossos
Phaistos
Mycenae
Palaikastro
Chapter 5 Question Pool
Question 11 2 / 2 points
Which is not part of the Parthenon plan?
propylaea
pronaos
naos
treasury
Question 12 2 / 2 points
Chryselephantine is
decorated with gold and ivory
a colonnade
an arcade
all of the above
Question 13 2 / 2 points
Which of the following was not a famous woman in ancient
Greece?
Artemisia
Iaia of Kyzikos
Sappho of Lesbos
Aspasia
Question 14 2 / 2 points
Apollo’s sacred islands was
Crete
Delos
Delphi
Thera
Question 15 2 / 2 points
Alexander the Great was
a Macedonian
a Pergamene
an Athenian
a Persian
Question 16 2 / 2 points
The Parthenon metopes represented
the battle between gods and Titans
the battle between Lapiths and Centaurs
all of the above
the battle between Greeks and Trojans
Question 17 2 / 2 points
Which of the following is not a Greek god or goddess?
Artemis
Hestia
Ares
Venus
Question 18 2 / 2 points
Contrapposto is
standing at attention
a torso shift
stepping forward
a twist at the neck
Question 19 2 / 2 points
What subject was portrayed on the frieze around the
Parthenon?
Dionysiac Procession
Battle of Gods and Giants
Panathenaic Procession
Labors of Herakles
Question 20 2 / 2 points
Which is not part of the Erechtheum?
the Ionic Order
an irregular plan
Doric columns
caryatids
Chapter 6 Question Pool
Question 21 2 / 2 points
Architectural sculpture decorated the _____ of the
Etruscan temple?
interior
sides
roof
pediment
Question 22 2 / 2 points
A popular Etruscan building material was
travertine
terracotta
tufa
concrete
Question 23 2 / 2 points
Etruscan burials included
iron objects
bronze objects
ivory objects
all of the above
Question 24 2 / 2 points
The term “Etruscan” is
Lydian
Roman
Tyrrhenian
Greek
Question 25 2 / 2 points
A necropolis is a
a city beneath sea level
an underground city
someone who likes dead people
a city of the dead
Question 26 2 / 2 points
Terracotta sarcophagi showing life sized reclining
figures are most typical of the
Etruscans
republican Romans
Greeks
Sumerians
Question 27 2 / 2 points
Which is not an Etruscan material?
papyrus
terra cotta
bronze
tufa
Question 28 2 / 2 points
Etruscan art is
lively
rigid frontality and symmetry
functional
geometric
Question 29 2 / 2 points
The wall paintings in Etruscan tombs show
events from everyday life
battle scenes
scenes of female admiration of male heroism
banqueters
Question 30 2 / 2 points
The Etruscan temple differed from the Greek temple
because it had
a pitched roof
a podium
exterior decoration
a columned porch
Chapter 7 Question Pool
Question 31 2 / 2 points
Nero, as described by Suetonius, exemplifies
grandiosity
political know-how
military strategy
generosity
Question 32 2 / 2 points
Two streets intersecting at right angles in ancient Roman
cities were the
castra and decumanus
insula and decumanus
cardo and decumanus
castra and cardo
Question 33 2 / 2 points
Hercules is the son of
Juno and Amphitryon
Alkmene and Amphitryon
Juno and Jupiter
Jupiter and Alkmene
Question 34 2 / 2 points
Which is not true of the Villa of the Mysteries frescoes?
they include details of landscape
they have a red background
the figures are naturalistic
they represent an initiation rite
Question 35 2 / 2 points
Which is true of Roman temples?
they have a front and a back porch
they were peripteral
they are pseudo-peripteral
they have a double cella
Question 36 2 / 2 points
Pompeii was destroyed in
the first century BC
AD 79
AD 121
under Nero
Question 37 2 / 2 points
The first known Roman forum dates from
the reign of Julius Caesar
the first century AD
the reign of Augustus
the 6th century BC
Question 38 2 / 2 points
In the Odyssey Landscape illustrated in this chapter
there is no landscape detail
people are hunting animals
cannibals are depicted
Laestrygonians are depicted helping Odysseus’ men
Question 39 2 / 2 points
The Tophet refers to
a Punic shrine
a site of child sacrifice
a temple
a site of ritual suicide
Question 40 2 / 2 points
The Colosseum was constructed during the reign of
Vespasian
Trajan
Constantine
Nero
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Write a data analysis report that provides the results to each of the five hypothesis tests above and make overall recommendations to Computers R Us that management can use for future business decision-making.
/in Uncategorized /by JosephWrite a data analysis report that provides the results to each of the five hypothesis tests above and make overall recommendations to Computers R Us that management can use for future business decision-making. Based on your analysis relating to these hypotheses, your report should focus on two key issues: the current degree of customer satisfaction and the strategy or strategies that would be most effective to increase customer satisfaction.
Foundations of Business Analysis
Trimester 2, 2016
Assignment 2
Weight: 35%
Total Marks: 100
Due time and date: 23.59AEST, Sunday, 31 July, 2016
Submission instructions:
1. Maximum word length: 3000 words (excluding references, tables and figures).
2. Submit a soft copy in Word format via Turnitin (with an assignment cover sheet).
3. Assignments submitted by other means (e.g. email) or forms (scanned copy, Excel document) will attract no marks.
Late submissions:
The mark for an assessment item submitted after the designated time on the due date, without an approved extension of time, will be reduced by 10% of the possible maximum mark for that assessment item for each day or part day that the assessment item is late. Note: this applies equally to week and weekend days.
Case Study – Computers R Us
Computers R Us, a computer manufacturer and retailer has recently launched a service and repair division, CompleteCare, for its portable/laptop/notebook computers. This division promises to provide a rapid response to customer technical enquiries and warranty repairs.
However, the division is experiencing:
– a shortage of trained technical operators in its telephone centre;
– distribution problems; and
– parts availability problems.
As a result, Computers R Us has received multiple complaints about CompleteCare at the Computers R Us call centre.
To address these issues, a research proposal was prepared (Assignment 1) and the research overseen by the management of Computers R Us. It was found that customer satisfaction was a contributing factor to the issues experienced in the CompleteCare division. Consequently, the management of Computers R Us have developed several possible initiatives to improve customer satisfaction to a minimum level of 7 out of 10. These initiatives include: decreasing response times in the CompleteCare division, increasing methods of communication between Computers R Us and its customers, the level of advice CompleteCare staff provide on Computers R Us products and services, and a new loyalty rewards program. Management is interested to know which of these strategies is considered the most effective by Computers R Us customers.
A member of your team has already collected data that can be used for this analysis. To collect this data, a simple random sample of 500 customers was selected. Of the 500 customers to whom surveys were sent, 420 responded. The survey used to collect this data is provided below and the survey responses have been collated in the CompleteCare.xls Excel file. You are required to write a report after performing an analysis on the data collected from the customers of Computers R Us.
A member of your team has suggested that, when you perform this analysis, you should undertake a series of hypothesis tests to examine the following:
1. Does the current level of customer satisfaction differ from management’s goal of 7 out of 10?
2. Is there any difference between the satisfaction of male and female customers with the level of communication with staff and management at Computers R Us?
3. Are there any differences in the overall customer satisfaction across the following age groups: 1, 2, 3, 4 and 5?
4. Is there any difference in customer satisfaction between responses to the initiatives of ‘decreasing response times in the CompleteCare division’ and ‘the loyalty rewards program at Computers R Us’?
5. Do any of the initiatives of ‘decreasing response times in the CompleteCare division’, ‘the level of advice CompleteCare staff provide on Computers R Us products and services’, ‘the
level of communication with staff and management’ and ‘new loyalty rewards program’ influence the overall satisfaction of Computers R Us customers?
Required:
Write a data analysis report that provides the results to each of the five hypothesis tests above and make overall recommendations to Computers R Us that management can use for future business decision-making. Based on your analysis relating to these hypotheses, your report should focus on two key issues: the current degree of customer satisfaction and the strategy or strategies that would be most effective to increase customer satisfaction.
Customer Satisfaction Survey
Section 1: Personal information
Please complete the following information about yourself. Question 1 – What is your gender?
Male Female
Question 2 – Please check the box that indicates your age group.
25 years and below (Age Group 1)
26-35 years (Age Group 2)
36-45years (Age Group 3)
46-55 years (Age Group 4)
56 and over (Age Group 5)
Section 2: Current Customer Satisfaction
Question 3 – Have you experienced any problems with the CompleteCare division?
Yes No
Question 4 – Overall, I am satisfied as a customer of Computers R Us.
Please circle the number that corresponds with your level of agreement with the statement below. Strongly Disagree = 1 and Strongly Agree = 10
1
2
3
4
5
6
7
8
9
10
Section 3: Determinants of Customer Satisfaction
Please circle the number that corresponds with your level of agreement with statements below. Strongly Disagree = 1 and Strongly Agree = 10
Question 5 – I am satisfied with the response time of the CompleteCare division.
1
2
3
4
5
6
7
8
9
10
Question 6 – I am satisfied with the level of advice CompleteCare staff provide on Computers R Us products and services.
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Question 7 – I am satisfied with the level of communication with staff and management at Computers R Us.
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Question 8 – I am satisfied with the loyalty rewards program at Computers R Us.
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Report Structure
Executive Summary
This section should provide a brief overview of the data analysis report. You should discuss the subject matter, the method of analysis, the findings and recommendations and any limitations of the report. It is suggested that the Executive Summary should be the last section that you write.
Introduction
Provide a brief background to the case to put your analysis in context. Provide a discussion of the objectives of your analysis.
Research Design
Discuss the data collection process and the sampling procedures that were applied. In this section, you should also outline the ethical considerations that would have been taken into account when collecting data from this survey and reporting your results. This section should include references from at least three credible sources, such as textbooks or journal articles.
Analysis
Synthesise the hypothesis test results as they relate to the two key research questions: the current degree of customer satisfaction and the strategy or strategies that would be most effective to increase customer satisfaction. Report the conclusions that can be derived from this analysis.
Recommendations
Briefly summarise your results and provide recommendations to Computers R Us. Bullet points can be used for the recommendations.
Referencing style
American Psychological Association (APA) 6th Edition. You can find helpful examples of APA 6th ed. citation in pp 27–41 of the 2015 NBS Postgraduate Student Manual as well as at http://www.apastyle.org/index.aspx.
Appendix: Hypothesis Testing For each hypothesis you should:
a) State the null and alternative hypotheses.
b) Select an appropriate statistical test and briefly justify your selection.
c) Perform the appropriate test using Microsoft Excel.
d) Report the results of your analysis (including test statistic and p-value).
e) Provide a brief interpretation (both statistical and non-statistical) of the results.
An example is provided below.
Hypothesis Testing Example
Question: How much are potential patrons willing to pay for the entrées? Is the $18 amount from the forecasting model the correct value to use when setting food prices?
Appendix 1: Average patron expenditure
H0: The average amount patrons are willing to spend on the entrée course is equal to $18
HA: The average amount patrons are willing to spend on the entrée course is not equal to $18
A one-sample t-test is used, as this is the appropriate test to compare the difference between one variable and a pre-determined mean (Zikmund, Babin, Carr, & Griffin, 2012, p. 520). The results from this one-sample t-test are shown below:
Table 1: One-sample t-test for difference in patron expenditure
Variable 1 Variable 2
Mean 20.14118 18
Variance 91.85022 0
Observations 340 340
Hypothesized Mean
Difference 0
df 339
t Stat 4.119569
P(T =t) one-tail 2.39E-05
t Critical one-tail 1.649361
P(T =t) two-tail 4.77E-05
t Critical two-tail 1.966986
From Table 1, it is evident that we can reject that null hypothesis that the average patron is willing to pay $18 for their entrée (p-value 0.0000477). As the average expenditure is greater than $18 ($20.14), this value should be used when pricing food in the restaurant.
Word count (excluding tables): 107
References
Zikmund, W., Babin, B., Carr, J., & Griffin, M. (2012). Business research methods (9th ed.): Cengage Learning.
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Describe the general advantages and disadvantages of the two research approaches featured in the articles. Use examples from the articles for support.
/in Uncategorized /by JosephDescribe the general advantages and disadvantages of the two research approaches featured in the articles. Use examples from the articles for support.
Congestive Heart Failure in patients in the intensive care unit
Order Description
To prepare:
Select a health topic of interest to you that is relevant to your current area of practice. The topic may be your Course Portfolio Project or a different topic of your choice.
Using the Walden Library, locate two articles in scholarly journals that deal with your portfolio topic: 1) Select one article that utilizes a quantitative research design and 2) select a second article that utilizes either a qualitative OR a mixed methods design. These need to be single studies not systematic or integrative reviews (including meta-analysis and metasynthesis). You may use research articles from your reference list. If you cannot find these two types of research on your portfolio topic, you may choose another topic.
Locate the following documents in this week’s Learning Resources to access the appropriate templates, which will guide your critique of each article:
Critique Template for a Qualitative Study
Critique Template for a Quantitative Study
Critique Template for a Mixed-Methods Study
Consider the fields in the templates as you review the information in each article. Begin to draft a paper in which you analyze the two research approaches as indicated below. Reflect on the overall value of both quantitative and qualitative research. If someone were to say to you, “Qualitative research is not real science,” how would you respond?
To complete this Assignment:
Complete the two critiques using the appropriate templates.
Write a 2- to 3-page paper that addresses the following:
Contrast the types of information that you gained from examining the two different research approaches in the articles that you selected.
Describe the general advantages and disadvantages of the two research approaches featured in the articles. Use examples from the articles for support.
Formulate a response to the claim that qualitative research is not real science. Highlight the general insights that both quantitative and qualitative studies can provide to researchers. Support your response with references to the Learning Resources and other credible sources.
As you complete this Assignment, remember to:
Submit your paper to Grammarly and SafeAssign through the Walden Writing Center. Based on the Grammarly and SafeAssign reports, revise your paper as necessary.
Reminder: The School of Nursing requires that all papers submitted include a title page, introduction, summary, and references. The School of Nursing Sample Paper provided at the Walden Writing Center provides an example of those required elements (available from the Walden University website found in this week’s Learning Resources). All papers submitted must use this formatting.
Combine all three parts of this assignment into one Word document including both critique templates and the narrative with your references. Submit this combined document.
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.
The post Describe the general advantages and disadvantages of the two research approaches featured in the articles. Use examples from the articles for support. appeared first on BEST NURSING TUTORS.
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What are the greatest barriers that you have encountered or anticipate in trying to apply quality improvement and Lean techniques? How can you overcome these barriers?
/in Uncategorized /by JosephFinal thoughts on QI, Lean
You have been introduced to many strategies and techniques of quality improvement based on Lean. For most of you these techniques have been new and understandably challenging to master. Please use this final discussion board to post your opinions on the pros and cons of applying Lean techniques in your career as a health professional. There are no ”right” or ”wrong” answers. Some of you may have been transformed into Lean champions with plans to utilize many of these strategies in your career. Others may find that while some of the techniques are useful others do not seem like a good fit for your career path. In addition, there are barriers to using Lean techniques that many of you have noted in your efforts to apply them in your current settings, such as lack of understanding and buy-in from peer professionals. Remember, you do not have to answer all of these questions. Pick the one’s that are most relevant to you. I am most interested in your engaging in dialog with your classmates on these questions.
What quality improvement and Lean strategies and techniques do you find most useful? Why?
Which quality and lean strategies and techniques did you find least helpful? Why?
Why do you think quality improvement and Lean approaches are important in healthcare reform? What is the importance of quality improvement and Lean in emerging models of integrated care, such as the Patient-Centered Medical Home (PCMH) or Accountable Care Organization (ACO)?
What are the greatest barriers that you have encountered or anticipate in trying to apply quality improvement and Lean techniques? How can you overcome these barriers?
What are effective approaches to introducing quality improvement and Lean to healthcare professionals who do not have training or education in these approaches? What approaches are not likely to be effective?
Do you have any questions for your classmates or instructor about quality improvement and Lean?
Do use at least on citation (reading, web site, etc.) in your initial post.
Enjoy the discussion!
Dr. O’Donnell
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Employee performance appraisal system
/in Uncategorized /by JosephRoberts, G. E. (2003). Employee performance appraisal system, participation. A Technique That Works. Public Personnel Management, 89-98.
Performance appraisal is a standout amongst the most intricate and important human resource management procedures. Participation appraisal is a fundamental and demonstrated characteristic of a successful performance appraisal system. This article outlines the establishment for participation and its importance for enhancing employee’s motivation, expanding accessible data, and interjecting employee’s voice. The role of objective setting and feedback in enhancing participation is delineated. The article also points out the elements that lessen the participation effectiveness that includes absence of rater accountability, lack of training, and authoritative and supervisory resistance to legitimate subordinate input.
Mani, B. (2002). Performance appraisal systems, productivity, and motivation. A Case Study. Public Personnel Management. 141-159
A reliable and valid performance appraisal system gives workers and administrators information about representatives’ strengths and weaknesses. This information is then utilized to reinforce employee’s strengths and to arrange and provide assistance to develop in areas of need; thereby enhancing employee’s motivation, morale, and efficiency. This paper investigates workers’ and administrators’ view of a framework with these objectives, a framework particularly intended to assess performance of North Carolina “Subject to the Personnel Act” (SPA) employees at East Carolina University. The information demonstrates that a vast number of employees, however no supervisors, are disappointed with the framework; that neither the number of subordinates nor the time spent assessing workers under the framework influences supervisors’ satisfaction with the framework; and that employees’ view of the fairness of the framework is identified with satisfaction and trust with their supervisors yet not with consistence to the program’s methods. Although different elements inspire employees and supervisor, pay is vital. So the authority’s inability to allocate funds to reward employees who exceed expectations undermines the framework’s effectiveness.
Ali, S. B., Mahdi, A., & Malihe, J. (2012). The effect of employees’ performance appraisal procedure on their Intrinsic Motivation. International Journal of Academic Research in Business and Social Sciences, 1-8
Fast-moving change and progress made in the field of knowledge management and the rate at which communication is rising which is, in return, contributing to the need for an even more effective performance evaluation system for firms. The report discusses the different models provided by industry specialists on how to evaluate performance, on which basis and how to properly align it with the company’s mission, structure and values. It also discusses the effect of performance evaluation which is to increase motivation. The authors have compiled their research is a descriptive survey study to see the connection between performance evaluation and intrinsic motivation.
Emadi, A., Qayed, A. A., & Wei, C. (2015). The vital role of employee retention in Human Resource Management: A Literature Review. IUP Journal of Organizational Behavior, 14 (3), 1-7.
This article provides rich literature on the field of employee retention and the various theoretical frameworks written on the matter. It evaluates the different factors that causes employees to stay in their jobs and what causes them to leave. Furthermore, it also discusses what can result in an employee shifting from a public sector to a semi-private or private sector and how Human Resources can work effectively to help maintain employee retention in an organization. For the purposes of this research, the authors examined real life policies implemented in Qatar on training and development, performance appraisals, recognition and opportunities for promotions and links it all to retention. It also talks about how employee engagement, commitment and satisfaction is also an important factor.
Fletcher, C., & Williams, R. (2010). Appraisal, feedback and development. Making Performance Review Work. New York: Routledge.
This book gives an overview into the frameworks and established industry practices regarding employee appraisals, feedback and development. It talks about the three aspects of human resource management separately. Appraisal is a process of evaluating an employee on a yearly or quarterly basis, Feedback is part of the appraisal and helps in making the employee understand where they lack and employee development is undertaken to help groom employees. All these components are then linked together to make performance review work and helps in increasing performance and productivity within and organization effectively.
Joseph, O. B. (2014). Effectiveness of performance appraisal as a tool to measure employee productivity in organizations. Journal of Public Administration and Governance, 1-14.
This research paper discusses the operational value of performance appraisal in a bid to increase employee productivity. The study concluded that most workers are appraised by their supervisors and both the managers and workers were unanimous in agreeing that the promotion system was a valid proper framework that was put into place at the organizations discretion. There are times when biases creep in such as rate, sex, tribe, appearance and personal feelings which effect the ratings given to employees. The survey finally concluded that in order to have a fair, equitable performance appraisal system, and the evaluation of employees should be based solely on job performance.
Saiyadain. M. S. (2009). Human Resources Management. New Delhi: McGraw Hill Publishing.
This book is a general, overall perspective into the field of human resources management and the different components that make it up. It has topics ranging from employee motivation, to training and development to performance and compensation and even appraisal. For the purposes of this report, the chapters based solely on performance appraisal and retention will be utilized and the general theories and frameworks surrounding those topics. The author is a distinguished academic professor as well as an industry expert so his opinion on this matter would be concrete and valid.
Patro, C. S. (2014). A study of the impact of employee retention policies on organizational productivity in private sector. International Journal of Asian Business and Information Management archive. 5(3), 48-63
This research studies the impact of employee retention policies on organizational productivity. First it analyzes the various retention policies such as improving work/life balance, training and development, compensation packages and career growth opportunities. It talks about the vitality of these factors and how it helps improve employee motivation and support. The author makes use of several real-life examples for numerous industries to support his point. Finally, he links it all together to organizational productivity. While it is true that costs are high, it final comes back to aid and improve the organization.
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NB: We do not resell papers. Upon ordering, we do an original paper exclusively for you.