Describe the documents that could be used in the recruitment process
3. (a) (i) Identify 2 sectors of the economy.
(ii) Compare the objectives of the sectors identified in (a)(i).
(b) Describe 3 methods of ensuring good customer service.
(c) Explain how internal factors could influence the success of the organisation.
4. (a) Describe the documents that could be used in the recruitment process.
(b) Compare the use of internal and external methods of recruitment.
(c) Explain the benefits of training employees.
(d) Outline the features of the Equality Act.
5. (a) Describe the types of technology which could be used within the operations
(b) (i) Describe the methods that an organisation could use to ensure the quality
of its finished goods.
(ii) Define the following terms:
• Maximum inventory (stock) level
• Lead time.
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