leadership for quality 1
Leadership for Quality
As we wrap up this course, we look at what is required to be a leader in Quality Management. The roles, responsibilities, duties and qualities of a good leader will be explored, as will the methods that a leader employs to set a strategy for the sustainable improvement of quality in an organization.
Finally, we will explore the very important concept of ethics, what it entails, and how it relates to quality management. We will end the lesson, and the course, with this thought: “a good company delivers excellent products and services; a great company delivers excellent products and services and strives to make the world a better place.”
Reading
Quality Management (Knowles) Chapters 7,8 – pp. 59-89, Chapter 12 – pp. 137-149
Assignments:
PART 1:
Consider the following questions for reflection:
Which ethical and social responsibilities do companies have when it comes to quality? Can you think of an example where poor quality had some serious social consequences? Does the quest for quality respond to a sense of responsibility, or to the need to maximize profits for shareholders?
Your answer should reflect your personal experience and should be thoughtful and introspective.
Please write an essay of complete and well composed paragraphs (350 word minimum for the entire essay) Be sure to use in text citation and provide references for your sources. Wikipedia is not a source.
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