Total words Under 1000
Thanks
Below are the questions for your reference for the TASK – Case Study
————————————————————————————————————————————————————————
Read the case study “ABC Shop Supplies Pty Ltd’’ below and address each point with specific reference to the case study:
1. Develop strategies to ensure that, if you were managing a project team to work on the case, each group member is actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative as appropriate. (minimum 50 words)
2. Apply the DMAIC approach (The DMAIC plan has to be appropriately developed. One liners are not satisfactory when planning for this type of intervention. You have to demonstrate ability to critically analyse and address the requirements of the DMAIC approach when planning for improvements at ABC):
DEFINE
a) Define the project:
§ What are the greatest issues facing ABC as a business?
§ What are the biggest issues seen from the eyes of the customers?
§ What improvements do you aim to achieve? (Example: reduce turnover, improve morale; increase competitiveness, lower cost of servicing; improve market position, improve use of workspace etc…)
MEASURE
b) Develop a process map to describe how the supply process currently performs at ABC
c) Undertake a failure review by identifying things that are going wrong with the current process
d) Develop a measurement plan. What data needs to be collected? What will your team do with that data?
ANALYSE
e) List the non-value steps in the current process.
f) Undertake a root cause analysis. Thinking about the issues that the company is experiencing, list and analyse the causes of the problems.
IMPROVE
g) Suggest solutions for each issues and identify which ones are more effective and why. Include the expected outcomes for each solution you have identified.
h) Re-design the process to reflect improvements.
CONTROL
i) Suggest continuous improvement processes to be implemented in the organization and consider areas for further improvement when undertaking future planning.
In addition to that:
3. Describe and discuss:
o what organizational policies, procedures and standards would you consider to adjust and communicate strategies for improvements to stakeholders
o how organization’s continuous improvement processes will be communicated to stakeholders.
(Minimum 70 words)
4. Describe:
o how the recording of work group performance will be planned and implemented.
o how group performances will be evaluated and opportunities for improvement identified for staff members at ABC.
(Minimum 70 words)
5. Discuss what types of mentoring and coaching processes will be effectively planned and implemented (describe your implementation process as well) to ensure that individuals and teams are able to implement and support the organization’s continuous improvement process. (Minimum 100 words)
6. Discuss how your change and improvement process meets sustainability requirements. (Minimum 50 words)
7. Develop a plan for knowledge management: how would you ensure that insights and experiences from business activities are captured and accessible through knowledge management systems? (Minimum 100 words)
8. What strategies would you develop and implement to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved? (Minimum 50 words)
9. Discuss the following:
o What processes would you establish to ensure that team members are informed of outcomes of continuous improvement efforts?
o How would you ensure that the recording of work performance assist in identifying further opportunities for improvement?
(Minimum 70 words)
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Case Study:
ABC Shop Supplies Pty Ltd (ABC) is a company that sells packaging items and shopping bags (customised and not customised) to shops.
ABC was established 15 years ago with a vision to be leader in supplying retailers with the best packaging products and in providing exceptional customer service.
Unfortunately, as the company grew and demand increased there have been an increasing number of complaints from customer: there are delays in the acceptance of the orders; there are errors in the orders customers receive; when they complain, their complaint is not addressed timely and professionally.
The board feels the pressure but they cannot commit more financial resources to employ new staff.
ABC requires a plan for improvement.
The issues are:
– The Head Office where the customer service department and the account department work is in Melbourne CBD. The warehouse is in Geelong.
– The warehouse employees three staff. Mark has been with ABC since the beginning and he resists any type of change. Lukas and George were employed two months ago and they still have difficulties in finding items in the warehouse. Mark has very little patience with the two new employees so he insists in checking every order before it is shipped. Yet mistakes are made due to errors in labelling and organizing items in the warehouse.
– Mark is the one in charge of customer complaints and he is the one who deals directly with Head Office.
Errors in the warehouse when picking items for shipping are estimated at 45% of the total orders.
– Customers place their orders with the Customer Service Officer, Samantha, (CSO) at Head Office. As part of the process, the CSO has to complete a credit check by calling the account department.
– The account department is very busy due to the increased workload and they tend not to answer all calls, which means that the credit checks, either when the order is submitted via the ABC website or via phone, takes long time and the order cannot be confirmed with the customer in a timely manner.
– Once the credit check is completed and the order approved, the CSO sends the order to the warehouse where an order slip is printed for the warehouse staff to collect the items and prepare the shipment of the order to customers.
– The account department where the account manager, Mary, and her assistant work, is feeling under pressure and they are late providing account reports to the board.
– The CSO is quite frustrated as she deals with the customer complaints first hand before she passes the complaints to Mark to rectify the order, organize the pick-up of the wrong items from customers and send the correct order to customers.
ABC has identified the following goals to be achieved:
· To reduce the cycle time of process from order to delivery to customer by 50%
· To introduce quality practices into the process to reduce customer complaints to zero by eliminating incidents of customer receiving the wrong items
· To introduce a culture of continuous improvement
· To improve work relationships and cohesiveness among departments and improve morale
You are required to design a project for improvement following the DMAIC approach. You do not have the option of employing more staff or making anyone redundant.
End of Page …
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Describe one example of upholding the rights of a patient and how these rights might be violated in your place of employment and what measures you would take to resolve it.
/in Uncategorized /by JosephWhen dealing with ethical situations, healthcare professionals can refer to:
1. Ethics Review Board
2. Laws and Policies
3. The Patient Care Partnership
An active discussion is the key to an interesting and engaging online course. Discussion in this course is designed to simulate a classroom discussion. As others join in the discussion, you should read what has already been posted and continue on with the discussion from there. We will go through the questions one at a time, moving on to the next question once we have fully explored the current question. I will guide you through the discussions.
1. Select to review The Patient Care Partnership (Links to an external site.)Links to an external site. [PDF, 238.59 KB] document.
2. Choose one aspect of the document and base your initial post on how the healthcare professional is involved in upholding the rights of the patient.
3. Describe one example of upholding the rights of a patient and how these rights might be violated in your place of employment and what measures you would take to resolve it.
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What does the Bank want to do to secure its loan to John?
/in Uncategorized /by JosephQuestion
John and Jay are college roommates. Jay is a finance officer with the Bank and earns $200,000 per
year. John has just finished training as a Real Estate agent and is about to take a test to become a
realtor. Jay and John decide that they would like to partner for purposes of starting a
business that will buy and sell real estate.
Jay approaches his bank and requests a loan for purposes of purchasing a building for the partnership. The
Bank president, who is a friend of Jay’s states it is a violation of bank
policy to lend money to an officer of the bank. Jay says, “That’s okay, you can just lend the money to John,
my partner and I will guarantee payment.” The bank President authorizes the Bank to forward $200,000 to
John and John buys a building in his name. Please discuss the following issues:
a) What does the Bank want to do to secure its loan to John?
b) What real and potential interest does Jay have in the Building and why?
c) If no-one pays back the loan to the bank, can the bank sue Jay for
the money?
d) If the Bank loan is not repaid and the Bank fires Jay as a result does Jay have any rights against the
Bank?
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aware that minorities and women will continue to comprise the highest percentage of new entrants into the labor force
/in Uncategorized /by JosephAssignment 1: Create a Diversity Office
Shortly after the CNO (Chief Nurse Officer) completed her annual performance appraisal and salary evaluations as required by the Joint Commission; you are confronted by a minority female RN that claims that her wages are substantially less than her male RN counterpart who is performing the exact same job in the oncology department. She feels as if she is being discriminated against. You realize you have no procedures in place to address these issues. Although minorities continue to be underrepresented within the healthcare workforce your healthcare systems has continued to diversify with an increased number of ethnic and racial employees. You are aware that minorities and women will continue to comprise the highest percentage of new entrants into the labor force. You also notice that this is a pattern as this is the fourth employee that has confronted you with an issue regarding diversity (i.e. specifically differences in racial ethnic and cultural backgrounds) in the last six weeks from the oncology department.
Directions:
ByMonday July 24 2017 create a 15-20 slide PowerPoint Presentation to make a recommendation to the CEO to create a diversity office. The presentation should include the following:
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What are ways that people tried to take sex out of the public sphere?
/in Uncategorized /by Josephsex out of the public sphere
Project instructions:
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Lecture 5 Assignment
1.What are ways that people tried to take sex out of the public sphere?
2.What are some of the alternative ways of life in the utopian communities?
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3. How do doctors make an impact on sexuality?
4.Explain the medicalization of deviance briefly.
Sylvester Graham excerpt (1838)
5. What are the consequences of sexual indulgence and desire, according to Graham?
6. What is associated with sexual indulgence and masturbation?
7. How does Graham describe sex?
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Apply the DMAIC approach (The DMAIC plan has to be appropriately developed. One liners are not satisfactory when planning for this type of intervention.
/in Uncategorized /by JosephTotal words Under 1000
Thanks
Below are the questions for your reference for the TASK – Case Study
————————————————————————————————————————————————————————
Read the case study “ABC Shop Supplies Pty Ltd’’ below and address each point with specific reference to the case study:
1. Develop strategies to ensure that, if you were managing a project team to work on the case, each group member is actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative as appropriate. (minimum 50 words)
2. Apply the DMAIC approach (The DMAIC plan has to be appropriately developed. One liners are not satisfactory when planning for this type of intervention. You have to demonstrate ability to critically analyse and address the requirements of the DMAIC approach when planning for improvements at ABC):
DEFINE
a) Define the project:
§ What are the greatest issues facing ABC as a business?
§ What are the biggest issues seen from the eyes of the customers?
§ What improvements do you aim to achieve? (Example: reduce turnover, improve morale; increase competitiveness, lower cost of servicing; improve market position, improve use of workspace etc…)
MEASURE
b) Develop a process map to describe how the supply process currently performs at ABC
c) Undertake a failure review by identifying things that are going wrong with the current process
d) Develop a measurement plan. What data needs to be collected? What will your team do with that data?
ANALYSE
e) List the non-value steps in the current process.
f) Undertake a root cause analysis. Thinking about the issues that the company is experiencing, list and analyse the causes of the problems.
IMPROVE
g) Suggest solutions for each issues and identify which ones are more effective and why. Include the expected outcomes for each solution you have identified.
h) Re-design the process to reflect improvements.
CONTROL
i) Suggest continuous improvement processes to be implemented in the organization and consider areas for further improvement when undertaking future planning.
In addition to that:
3. Describe and discuss:
o what organizational policies, procedures and standards would you consider to adjust and communicate strategies for improvements to stakeholders
o how organization’s continuous improvement processes will be communicated to stakeholders.
(Minimum 70 words)
4. Describe:
o how the recording of work group performance will be planned and implemented.
o how group performances will be evaluated and opportunities for improvement identified for staff members at ABC.
(Minimum 70 words)
5. Discuss what types of mentoring and coaching processes will be effectively planned and implemented (describe your implementation process as well) to ensure that individuals and teams are able to implement and support the organization’s continuous improvement process. (Minimum 100 words)
6. Discuss how your change and improvement process meets sustainability requirements. (Minimum 50 words)
7. Develop a plan for knowledge management: how would you ensure that insights and experiences from business activities are captured and accessible through knowledge management systems? (Minimum 100 words)
8. What strategies would you develop and implement to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved? (Minimum 50 words)
9. Discuss the following:
o What processes would you establish to ensure that team members are informed of outcomes of continuous improvement efforts?
o How would you ensure that the recording of work performance assist in identifying further opportunities for improvement?
(Minimum 70 words)
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Case Study:
ABC Shop Supplies Pty Ltd (ABC) is a company that sells packaging items and shopping bags (customised and not customised) to shops.
ABC was established 15 years ago with a vision to be leader in supplying retailers with the best packaging products and in providing exceptional customer service.
Unfortunately, as the company grew and demand increased there have been an increasing number of complaints from customer: there are delays in the acceptance of the orders; there are errors in the orders customers receive; when they complain, their complaint is not addressed timely and professionally.
The board feels the pressure but they cannot commit more financial resources to employ new staff.
ABC requires a plan for improvement.
The issues are:
– The Head Office where the customer service department and the account department work is in Melbourne CBD. The warehouse is in Geelong.
– The warehouse employees three staff. Mark has been with ABC since the beginning and he resists any type of change. Lukas and George were employed two months ago and they still have difficulties in finding items in the warehouse. Mark has very little patience with the two new employees so he insists in checking every order before it is shipped. Yet mistakes are made due to errors in labelling and organizing items in the warehouse.
– Mark is the one in charge of customer complaints and he is the one who deals directly with Head Office.
Errors in the warehouse when picking items for shipping are estimated at 45% of the total orders.
– Customers place their orders with the Customer Service Officer, Samantha, (CSO) at Head Office. As part of the process, the CSO has to complete a credit check by calling the account department.
– The account department is very busy due to the increased workload and they tend not to answer all calls, which means that the credit checks, either when the order is submitted via the ABC website or via phone, takes long time and the order cannot be confirmed with the customer in a timely manner.
– Once the credit check is completed and the order approved, the CSO sends the order to the warehouse where an order slip is printed for the warehouse staff to collect the items and prepare the shipment of the order to customers.
– The account department where the account manager, Mary, and her assistant work, is feeling under pressure and they are late providing account reports to the board.
– The CSO is quite frustrated as she deals with the customer complaints first hand before she passes the complaints to Mark to rectify the order, organize the pick-up of the wrong items from customers and send the correct order to customers.
ABC has identified the following goals to be achieved:
· To reduce the cycle time of process from order to delivery to customer by 50%
· To introduce quality practices into the process to reduce customer complaints to zero by eliminating incidents of customer receiving the wrong items
· To introduce a culture of continuous improvement
· To improve work relationships and cohesiveness among departments and improve morale
You are required to design a project for improvement following the DMAIC approach. You do not have the option of employing more staff or making anyone redundant.
End of Page …
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Describe the cause-effect chain through which Monetary Policy works.
/in Uncategorized /by JosephWhat phase of the Business Cycle is the U.S. economy currently experiencing? Give reasons for you Show more A) What phase of the Business Cycle is the U.S. economy currently experiencing? Give reasons for your answer. B) Explain the difference between Cyclical and Structural unemployment. Can Structural unemployment be eliminated? Why or Why not? C) Explain the difference between Demand-Pull and Cost-Push inflation. 3. A) Briefly describe three factors that could shift the investment demand curve of the economy to the right. B) Briefly describe three factors that could shift the aggregate demand curve of the economy to the right. C) Briefly explain the difference between the deficit of the Federal government and the National debt of the United States. D) Explain why the short run aggregate supply curve is an upward slopping curve (A) If the reserve ratio = 10% and the FED buys $5000 of government securities what is the initial effect on the money supply? What is the ultimate effect on the money supply? (B) Is current U.S.Monetary Policy expansionary or restrictive? Provide a specific example that supports your answer. (C) Describe the cause-effect chain through which Monetary Policy works. Show less
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Analyze the health status of a specific minority group. Select a minority group that is represented in the United States
/in Uncategorized /by JosephAnalyze the health status of a specific minority group. Select a minority group that is represented in the United States (examples include: American Indian/Alaskan Native, Asian American, Black or African American, Hispanic or Latino, Native Hawaiian, or Pacific Islander.)
In an essay of 750-1,000 words, compare and contrast the health status of the minority group you have selected to the national average. Consider the cultural, socioeconomic, and sociopolitical barriers to health. How do race, ethnicity, socioeconomic status, and education influence health for the minority group you have selected? Address the following in your essay:
1.What is the current health status of this minority group? 2.How is health promotion defined by the group? 3.What health disparities exist for this group? Describe at least one approach using the three levels of health promotion prevention (primary, secondary, and tertiary) that is likely to be the most effective given the unique needs of the minority group you have selected. Provide an explanation of why it might be the most effective choice. Cite a minimum of three references in the paper.
You will find important health information regarding minority groups by exploring the following Centers for Disease Control and Prevention (CDC) links:
1.Minority Health: http://www.cdc.gov/minorityhealth/index.html 2.Racial and Ethnic Minority Populations:http://www.cdc.gov/minorityhealth/populations/remp.html Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center
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Explain how you would use each of the following patterns of development in an essay about airport security
/in Uncategorized /by Joseph1. Look through your chapter on style or search the web and find an example of low, middle, and high style. Copy and submit your three examples, along with where you found them. 2. Search the web for a “Youtube video on “Patterns of Development and share with your classmates. 3. Explain how you would use each of the following patterns of development in an essay about airport security. You do not have to write the actual essay; just discuss how you could use each of them to add detail to your writing. To use exemplification, for instance, I could demonstrate the need for better airport security by researching and citing several examples of terrorists who have hijacked planes. I could also give examples of weapons found in airline passengers’ carry-on bags. exemplification process reiteration cause/effect classification comparison/contrast description humor narration definition
Submit the answer to the first question.
Share your “Youtube” video and explain why it was helpful to you.
Submit your answer to the second question.
The post 1. Look through your chapter on style or search the web and find an example o appeared first on
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Create a matrix to measure and document the global similarities and differences of the three (3) eBay Web sites.
/in Uncategorized /by JosephCreate a matrix to measure and document the global similarities and differences of the three (3) eBay Web sites. Take the perspective of both a seller and buyer. Include the following categories in your matrix and add three (3) additional categories based on your research. 1. Visual Presentation 2. Color Scheme 3. Language 4. Searchable 5. Currency 6. Payment Options 7. Item Pricing (Pick and list the selling price of the same item sold in all three markets.)
Assignment A5-14: Examine, discuss, and contrast the eBay business models used in the United States (www.ebay.com), the United Kingdom (ebay.co.uk), and one other country. The goal of this activity is to develop your skills in analyzing international business issues and finding relevant information. You must cite all resources used and include an APA-formatted bibliography. Your Activity responses should be both grammatically and mechanically correct, and formatted in the same fashion as the Activity itself. If there is a Part A, your response should identify a Part A, etc. (A 3 page response is required.)
Part A Create a matrix to measure and document the global similarities and differences of the three (3) eBay Web sites. Take the perspective of both a seller and buyer. Include the following categories in your matrix and add three (3) additional categories based on your research. 1. Visual Presentation 2. Color Scheme 3. Language 4. Searchable 5. Currency 6. Payment Options 7. Item Pricing (Pick and list the selling price of the same item sold in all three markets.)
Part B Based on your observation, comment on at least four (4) of eBay’s global strategies as it moves to the world’s largest market place.
2. Assignment DQ4-10: Why Export? Why Import? (20 points) (A 1-page response is required.)
3. Assignment DQ6-16: What is scanning? What information is important in scanning? (24 points) (A 1 page response is required.)
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HOLMES INSTITUTE FACULTY OF HIGHER EDUCATION HOLMES INSTITUTE FACULTY OF HIGHER EDUCATION Group assignment Group Web site project Worth 20% HC1021 Web Design
/in Uncategorized /by JosephHOLMES INSTITUTE
FACULTY OF
HIGHER EDUCATION
HOLMES INSTITUTE
FACULTY OF HIGHER EDUCATION
Group assignment
Group Web site project Worth 20%
HC1021 Web Design
Trimester 3 2016
Date Due: Friday Week 12 by 5:00 PM
Weighting: 20% (Group 15% + Individual 5%)
Word limit: 2500-3000 words, Group of 2-4 students
Student Name (Block letters) Student Number:
___________________________ _____________
___________________________ _____________
___________________________ _____________
___________________________ _____________
You are a member of a design team at BlueFish Media Design, a premier web design and multimedia design firm in the Chicago area. Recently, several local firms have approached BlueFish with requests for websites.
The new clients are:
• Le Expensziv — a new gourmet French restaurant offering wonderfully delicious food and extravagant prices
• A Dog’s Life — a company that offers dog grooming, training, day care, and vacation boarding services to the greater Chicago area
• Coffee Cafe — a locally owned coffee bar similar to Starbucks located in the Chicago Bucktown neighbourhood
• Baby Time — a small, upscale shop in Deer Park Mall specializing in clothes, toys, and accessories for infants and toddlers
• Kirk, Picard, & Janeway — a new accounting firm just formed by three recent accounting major graduates with CPAs, specializing in small business and tax accounting
The Task:
Web Design Director, Maria Riaz, has decided to allow your team to choose the client you would like to work with. Your task is to analyze the competition and propose a page layout design appropriate for your client’s business and target audience. There are four deliverables: Analysis Report, Design Report, Sample Page Layout, and the published website.
Choose Your Client
Your first step is to discuss the clients listed above with your team and choose your client.
Analysis
Your team will need to do some investigation and background analysis. Feel free to contact your instructor (he or she will forward your questions to Maria at BlueFishMediaDesign) with your questions about your client and their business.
1. Determine the top three expectations your client has for the website.
2. Determine the target audience.
3. Locate three potential competitors (or similar websites).
4. Use the Web Design Best Practices Checklist to analyze the competition. For each competitor, note two strengths and two weaknesses.
5. The Analysis Report. Submit a written description of your results for the four analysis steps above.
Design
Your team needs to design a sample page layout and create a presentation to propose to the client. Feel free to contact your instructor (he or she will forward your questions to Maria at BlueFishMediaDesign) with your questions about your client and their business.
1. Choose color scheme. Justify your selection.
2. Choose page layout type: jello, liquid, or ice. Justify your selection.
3. Choose font face, weight, and size for headings, subheadings, main content, footer, etc. Justify your selection.
4. The Sample Page Layout. Use any of the following applications to create a Sample Page Layout: Adobe Macromedia Dreamweaver, Adobe Macromedia Fireworks, Microsoft PowerPoint, Microsoft Word, or Adobe Photoshop. Create your own content, including logo banner. Upload your Sample Page Layout to the Web.
5. Share Your Design. In Week 10, show your Sample Page Layout and a Design Report describing the design to your instructor in class (or via email).
Develop
Using the sample page layout as a template and create a website for your chosen client. The website should include a homepage, and at least six (6) content page.
Submission requirements
Please submit a Word document containing the following:
? Introduction
? Analysis report from the Analysis stage
? Design report from the Design stage
? Conclusion ? Reference section
? Appendix containing:
– Sample page layout
– Screen capture of your web pages – A URL of your published website.
Word limit of the report is 2500-3000 words.
Please submit a web site that contains a home page and at least six (6) content pages. A URL is preferred. A zipped folder is also acceptable.
Marking rubric
You will be assessed as a group on the following criteria:
Report component 4.5 points
Sample page layout (provided in Week 10 meeting and in final submission) 1.5 points
Quality of the website 9 points
You will be assessed individually on group contribution.
Individual Group Contributions will be rated as follows:
5 points A real Team Player – communicates and contributes quality work almost daily, cooperates with other group members, fulfills the responsibility of the assigned role in a timely manner
4 points Communicates and contributes quality work several times a week cooperates with other group members, fulfils the responsibility of the assigned role in a timely manner
3 points Communicates only when absolutely necessary or only somewhat cooperative with group members or only minimally fulfils the responsibility of the assigned role in a timely manner
2 points Rarely communicates or is not cooperative or fulfils the responsibility of the assigned role with sub-standard or late work
0-1 point This team member is most likely to be “voted off the island” and does not contribute to the group in a positive manner
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