7. Suppose that the price level relevant for money

7. Suppose that the price level relevant for money demand includes the price of imported goods and that the price of imported goods depends on the exchange rate. That is, the money market is described byM/P = L(r, Y),whereP = ? Pd + (1 ? ?)Pf/e.The parameter ? is the share of domestic goods in the price index P. Assume that the price of domestic goods Pdand the price of foreign goods measured in foreign currency Pf are fixed. a. Suppose that we graph the LM* curve for given values of Pd and Pf (instead of the usual P). Is this LM* curve still vertical? Explain.b. What is the effect of expansionary fiscal policy under floating exchange rates in this model? Explain. Contrast with the standard MundellFleming model.c. Suppose that political instability increases the country risk premium and, thereby, the interest rate. What is the effect on the exchange rate, the price level, and aggregate income in this model? Contrast with the standard MundellFleming model.


 

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Describe opportunities for improvement in the talent management planning process.

Here is the assignment:

Write a 5-7 page paper with (5) academic references in APA Format. Please include the (5) in-text citations as well. Please read the “HRM 532 Assignment 1 Instructions”. Then view the “HRM Bank of America Case Study For Assignment 1”. After doing that please open the document entitled “HRM 532 Assignment 1 Template For Paper”. The template is what you will use to structure this paper. Please view the “HRM 532 Assignment 1 Grading Rubric” to see how the professor will grade the assignment.

Attached documents: 1. HRM 532 Assignment 1 Instructions 2. HRM 532 Bank of America Case Study For Assignment 1 3. HRM 532 Assignment 1 Template For Paper 4. HRM 532 Assignment 1 Grading Rubric

Assignment 1: Bank of America or McDonald’s Case Study
Due Week 3 and worth 150 points

From the Goldsmith & Carter textbook, select either the Bank of America (Chapter 2) or McDonald’s (Chapter 9) case study for this assignment.

Write a five to seven (5-7) page paper in which you:
1. Outline the talent management program that led to success for the company.
2. Identify strengths of the program and how they led to goal accomplishment.
3. Describe opportunities for improvement in the talent management planning process.
4. Create at least two (2) more effective approaches to meet the talent management challenges in the future.
5. Use at least five (5) quality academic resources in this assignment. Note: Wikipedia and other Websites do not quality as academic resources.
Your assignment must follow these formatting requirements:
• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

CHAPTER 2
BANK OF AMERICA
BRIAN FISHEL AND JAY CONGER

A comprehensive, multi-phased executive on-boarding program that leverages multiple sources of feedback, coaching, and leadership and cultural competencies.
• Introduction
• Company Background
• The Leadership Dilemma
• The Need for On-Boarding Interventions at the Executive
Leadership Level
• Leadership Development Activities for Executive Leaders
• The Design Assumptions Underlying the Bank of America’s Executive On-Boarding Process
• The Bank of America’s Executive On-Boarding Program: Phases and Interventions
• Lessons for Designing On-Boarding for Executive Leaders
INTRODUCTION
The Bank of America is the first true national retail banking brand in the United States. Over the last two decades, the bank has grown dramatically, primarily through acquisitions. It began as the small regional North Carolina National Bank and has become one of the largest companies in the world. As a financial institution, it serves individual consumers, small- and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk-management products and services. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world’s leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions, and individuals around the world. The company serves clients in more than 150 countries.
In this chapter, we will describe the Bank of America’s executive on-boarding programs. Through a multi-phased approach supported by comprehensive feedback and coaching mechanisms, the bank’s programs have proven highly effective at both pre-empting leadership failures and for accelerating the knowledge and relationships necessary to step into an executive role. Our insights are drawn from an in-depth case analysis of these on-boarding programs at the Bank of America.
Company Background
The Bank of America example is one of the most comprehensive approaches to executive on-boarding in the field today. It also has a proven track record of seven years with successful results. For example, the Bank of America hired 196 externally hired executives between 2001 and May 2008 and had experienced twenty-four terminations—a new hire turnover rate of approximately 12 percent. This compares to estimates as high as 40 percent turnover in large corporations (Watkins, 2003). The Bank of America has tested its approaches out on a very large sample of on-boarded executives—over five hundred internal and external over the last seven years. Over the last decade, the Bank of America has been actively involved in acquisitions as well as organic growth. As a result, the organization must annually on-board a significant number of executives—both externally and internally sourced. This demand has created many opportunities to learn about the efficacy of various executive on-boarding interventions.
In addition, the Bank of America’s on-boarding program is expressly designed to help new executives learn to be facile at navigating the bank’s large matrixed organization as well as building and leveraging networks of relationships for career success and for implementing company initiatives. These same demands are common in most large corporations today. We feel that this particular case holds lessons that readers in a wide range of organizations will therefore find useful.
The Leadership Dilemma
The first-time executive leader faces three dilemmas as he or she steps into a new role. In a brief period of time, the leader must gain mastery over a complex and demanding role. The learning demands are often the most pronounced in a manager’s career. Second, expectations are high. It is assumed that the incoming executive already has the seasoning to lead in the new situation. After all, most executives have already spent years in managerial roles beforehand. As a result, there is little developmental feedback for those at the top of organizations. These two challenges produce the third dilemma. The probability of the incoming executive’s derailment is high. Complex new role demands combined with a lack of developmental support can produce a “perfect storm” in terms of failure on the job.
As can easily be imagined, the price of leadership failures in the executive ranks is very costly for any organization. Beyond the direct costs of on-the-job development, severance, and recruitment, there are more significant costs to the organization, such as stalled organizational initiatives, loss of business knowledge, damage to customer and staff relationships, dampened employee morale, and lost opportunities. In addition, there are the costs of recruiting a replacement as well as the replacement’s time in gaining mastery of the job and setting his or her own agenda. Given these high costs, there is a tremendous need for developmental interventions that place an emphasis on pre-empting failures in senior leadership roles.
While some organizations have developed formal on-boarding interventions, the typical approach tends to be quite limited in scope and does little to effectively on-board an executive leader. Most are simple orientation programs offering an opportunity to network with the CEO and the executive team. They may also provide some form of overview of the corporation, its financials, and its activities. A handful of organizations such as General Electric and Toyota do have more sophisticated on-boarding programs at the executive and general manager level (Fulmer & Conger, 2003), but such programs are very rare in the corporate world. Instead interventions to preempt leadership derailments tend to be dependent on performance appraisals and talent management practices. The underlying premise is that failures at the executive level can best be avoided through continuous formal performance feedback to a manager and through the careful selection of jobs and bosses over the life span of a manager’s career (McCall, 1988). While we share this view, we also believe that developmental interventions focused solely on the transition to the executive role are a necessity. Companies such as General Electric and PepsiCo have long designed their leadership education programs around career transitions, especially at executive levels (Conger & Benjamin, 1999). In other words, a comprehensive on-boarding program at the executive level has an essential place in any organization’s portfolio of leadership development initiatives.
The Need for On-Boarding Interventions at the Executive Leadership Level
The transition from line management to an executive role is a significant jump in terms of scale and complexity of the job. Executives operate at the boundary between their organization and the external environment, whereas most managers are more organizationally and functionally oriented. Executives must also formulate company-wide strategies and play a critical role in their implementation—roles which they played to a far lesser degree prior to their executive appointments. Their decisions around staffing, rewards, measurement systems, and culture create a context that shapes the strategic choices made by managers and specialists throughout the organization.
The executive role comes with enormous visibility and accountability. It is extremely demanding with little time for learning on the job. At the same time, developmental feedback and coaching for executives tend to be minimal. There are the occasional opportunities for formal coaching and executive education programs. But beyond these interventions, there is usually little else. In conclusion, for many managers, the promotion to an executive leadership role will be the steepest jump in their career history, and paradoxically the one with the least amount of transition support.
The limited developmental support is a result of several factors. First, it is assumed by most organizations that their senior-most talent is well seasoned, given the many years of managerial experiences required for entry into the executive suite. Yet positions in functional line management roles are rarely broad enough to provide sufficient preparatory experience.
Second, the promotion itself and the many years of prior management experience can produce an often misplaced self-confidence in new executives that they are up to the task. This sense of self-assurance may discourage new executives from seeking out developmental feedback and from being more proactive in self-reflection and learning. There is a natural desire to appear in charge—in other words, to be seen as an effective leader immediately. Seeking coaching and feedback would dispel this impression, and therefore executives may be hesitant to seek either.
Third, in the executive suite, the environment is also more politicized. Peers at the executive level are often competitors jousting for the top roles. As a result, developmental support and feedback from colleagues tend to be far more difficult to obtain. In addition, many CEOs do not see coaching their executives as an essential part of their role. So the new executive’s superior may provide limited or no developmental guidance.
All of these forces coalesce to increase the probability of leadership derailments at the senior-most levels of organizations. The problem is even more extreme for organizations when outsiders are hired into executive jobs. As noted earlier, one estimate is that 40 percent of senior managers hired from the outside fail within their first eighteen months in the role (Watkins, 2003). Given the above discussion, it is easy to see why a developmentally oriented program to help transition managers into executive leadership roles might not only be helpful but essential. But what exactly should be the aim of such interventions and how best to design them?
Ideally, a well-designed on-boarding intervention can and should achieve three outcomes. The first is to minimize the possibility of derailment on the job. By accelerating the new executive’s understanding of the role demands and by providing support through constructive feedback, coaching, and follow-up, a well-designed program can and should preempt failures. The second outcome is to accelerate the performance results of the new leader. For example, research suggests that a senior-level manager requires an average of 6.2 months to reach a break-even point—the moment at which the new leader’s contribution to the organization exceeds the costs of bringing him or her on board and he or she has acquired a critical base of insight into the job (Watkins, 2003). Effective on-boarding interventions should shorten this cycle of learning by accelerating the development of a network of critical relationships, clarifying leadership and performance expectations, and facilitating the formulation of more realistic short- and medium-term performance objectives.
A third outcome for on-boarding interventions concerns organizations that are aggressively pursuing acquisitions or experiencing high growth rates. In both cases, they must grapple with socializing an influx of outside senior managers. An effective on-boarding intervention should facilitate a far smoother integration and socialization experience for these incoming executives. It accomplishes this by helping them to rapidly acquire an understanding of the business environment, socializing them into the organization’s culture and politics, building a network of critical relationships, and familiarizing them with the operating dynamics of the executive team. In the sections to follow, readers will see how the Bank of America on-boarding programs successfully achieves these outcomes.
LEADERSHIP DEVELOPMENT ACTIVITIES FOR EXECUTIVE LEADERS
The impetus for the Bank of America’s interest in executive on-boarding is a product of its own corporate history. Over the last two decades, the bank has experienced dramatic growth through acquisitions. It began as a small regional North Carolina bank (North Carolina National Bank) and has grown into one of the largest companies in the world. As a result of this history of aggressive acquisitions, it discovered a need to more effectively on-board executive leaders from acquired companies and to quickly assimilate them into the Bank of America’s standards and expectations for performance. The organization’s leadership development group was very familiar with the research on executive derailment, which showed high failure rates for executives who were on-boarded into acquiring companies. In response, the bank developed on-boarding interventions. Over time, these programs have been expanded to the organization’s internal executive promotions to ensure that these individuals will succeed as well as feel that they were receiving attention equal to the outsiders.
It is important to note, however, that executive on-boarding is only one of several processes that the Bank of America deploys for the leadership development of its senior talent. While we explore this one activity in depth in this chapter, the bank’s success with leadership talent is a product of its multi-faceted approach to development at the executive level, along with Mr. Lewis’ and his executive leadership team’s unwavering support for leadership development. The latter is a critical driver of the bank’s success in this area. As illustrated in Figure 2.1, the range of the bank’s executive leadership development activities is extensive and includes selection, on-boarding, performance management, processes to upgrade executive talent, developmental experiences, and compensation.
A critical factor is that the executive development strategy is championed by the bank’s CEO Ken Lewis. In overview fashion, Figure 2.1 highlights the core dimensions of executive development at the bank. In addition, Lewis meets every summer with his top executives to review the organizational health and development strategies of each business. In two- to three-hour sessions with each executive, Lewis probes the people, financial, and operational issues that will drive growth over the next twenty-four months, with the majority of time spent discussing the key leaders, critical leadership roles necessary to achieving the company’s growth targets, and organizational structure. These meetings are personal in nature, with no presentation decks or thick books outlining HR procedures. But they are rigorous. Business leaders come to the sessions with a concise document (the goal being three pages or fewer to ensure simplicity) that describes strengths and weaknesses in their units’ leadership talent pipelines, given business challenges and goals. During these conversations, executives make specific commitments regarding current or potential leaders—identifying the next assignment, special projects, promotions, and the like. Lewis follows up with his executives in his quarterly business reviews to ensure that they have fulfilled their commitments. With this active commitment at the very top of the organization, leaders throughout the Bank of America sense that leadership development is a critical activity for the company. As a result, it is a widely held belief that leadership talent directly affects the performance of the bank. This belief sets up a mandate for the organization—to hire and keep great leadership talent.
FIGURE 2.1. Executive Development at Bank of America

Finally, the organizational culture promoted by Lewis is one that encourages candor, trust, teamwork, and accountability at all levels in the organization, especially at the executive level. The company has a deep comfort with differentiating individual performance (based on what is achieved as well as on how these achievements are attained). There is also a belief that today’s top performers are not necessarily tomorrow’s—that even the best leaders can fall behind or derail. As a result, the corporate culture is one in which the truth is more highly valued than politeness or tolerance for average or poor performance. These beliefs drive what and how the Bank of America builds and measures leadership success, whether it is in programs, performance management, or selection. This overarching environment is critical to the success of the bank’s executive on-boarding program. One cannot understand the on-boarding process without first appreciating the bank’s commitment to leadership and high performance.
The Design Assumptions Underlying the Bank of America’s Executive On-Boarding Process
Underpinning the Bank of America’s on-boarding interventions is a set of fundamental assumptions that have shaped its design features. These assumptions are the product of “lessons learned” from earlier experiences with on-boarding interventions and experiments. The baseline assumption is that successful on-boarding occurs over time—specifically during the executive’s first twelve to eighteen months on the job. Thus, any on-boarding process must be supported by multiple interventions instead of a single event, say at entry into the executive role. Interventions must occur at intervals over the executive’s first year to eighteen months, rather than solely within the first few months into the job. To be effective, on-boarding must also be supported by multiple resources, especially in terms of stakeholder resources. To engage solely the new executive’s superior (the hiring executive) is not sufficient to ensure a successful on-boarding experience. Instead the fullest possible spectrum of stakeholders must be involved in the new executive’s selection, entry, and on-boarding. Finally, interventions are completely dependent on the quality of the interaction between the executive and his or her stakeholders. A purely paperwork-driven or bureaucratic process will not produce optimum results. The approach must therefore focus on the quality of dialogue and interaction, rather than on documentation and formal processes.
These assumptions have directly shaped the on-boarding interventions that the Bank of America deploys. For example, the bank’s program is designed around multiple phases. Different kinds of interventions occur in each phase. It engages the new executive’s many stakeholders in a simple, transparent process, with the aim of achieving a broad range of outcomes. Dialogue and feedback are at the core of all of the various interventions. In the discussion that follows, we will examine how these design assumptions play out in each of the major phases of the on-boarding process.
The Bank of America’s Executive On-Boarding Program: Phases and Interventions
The on-boarding experience spans four core phases—selection of the new executive, initial entry into the executive role, a mid-point phase of 100 to 130 days on the job, and a final review phase at the end of the first year. We will examine each of these phases, its central activities, and its goals.

Selection Phase The first element of a successful on-boarding process is the selection process itself. While expertise and experience are the overriding criterion, there are additional dimensions when it comes to selection at the Bank of America: leadership ability and cultural fit. If the new executive is lacking leadership and interpersonal skills and cultural sensitivity, he or she will have a much higher probability of derailing. To ensure this does not happen, the human resources function at the Bank of America devotes a great deal of attention to its partnerships with executive search firms. Recruiters must understand the bank’s culture and leadership requirements when hired to conduct an executive-level search. In addition, a leadership development officer from HR (“LD partner” in the bank’s terminology) will often interview the candidate to assess cultural fit with bank, value to the team, and leadership approach. This information is meant to complement data from other potential stakeholders who are interviewing the candidate about his or her expertise and experience. The LD partner will solicit responses to the following types of questions from all the interviewers:
1. “Would you personally trust your career to this person [the candidate]?”
2. ”Do you see yourself learning from him or her?”
3. “Is this person capable of putting enterprise objectives ahead of his or her own goals and working well across lines of business and constituents?”
4. “Would this person complement the direct team that he or she would be a part of?”
5. “Would this person be able to accept, process, and apply candid coaching and feedback in order to continuously improve?”
6. “Does he or she have the drive and passion to be part of a winning team?”
7. “Can you see this person leading from and living the company’s core values? Would he or she fit our culture?”
8. “Does this person have the potential to assume more responsibility in the future?”
Answers to these questions provide insights into the candidate’s potential for a fit or misfit with the bank’s culture and for his or her credibility as a leader. If the candidate is hired, the answers to these and other interview questions are then provided to the individual upon his or her arrival into the job. The sources of feedback, however, remain anonymous.
Job design is another essential part of the selection process. A clear and calibrated job specification is spelled out and supported by stakeholders before a search begins. Critical stakeholders will be interviewed by the LD and/or HR partners about what is required in the job, as well as other dimensions that are not critical but helpful for the candidate to possess. This selection process is designed so that the hiring executive does not make a blind selection—say hiring someone with a similar style to his or her own. The multi-stakeholder involvement also ensures that the hiring executive has a clear sense of the demands of the job from the perspectives of the widest range of stakeholders.
Critical to this phase is the role of the LD partner. This individual acts as a “chief talent officer” during the hiring process and on-boarding process of each new executive. Usually with ten to fifteen years of experience, they normally possess a leadership development and/or organization development background. Most have deep experience in hiring and developing executives. As a result, these LD partners have a strong degree of credibility in the eyes of the new executive and his or her stakeholders. The LD partners’ responsibilities are broad. They essentially “own” the executives’ on-boarding process from beginning to end.
Entry Phase Following hiring, the new executive’s initial few weeks on the job are critical ones. During this time, he or she must accomplish four outcomes: (1) develop business acumen specific to the new role, (2) learn the organizational culture, (3) master the role’s leadership demands, and (4) build critical organizational relationships.
From the standpoint of business acumen, the new executive must be able to efficiently and quickly learn customer and financial information specific to the new role. In turn, he or she must set realistic goals and objectives based on this information. On the cultural dimension, he or she must acquire an understanding of the written and unwritten norms of behavior within the organization. From the standpoint of leadership demands, new executives must be able to rapidly determine the organization’s expectations of them as well as establish leadership expectations within their teams. Finally, it is imperative that the new executive be able to identify and build relationships with key organizational stakeholders.
To meet these demands, three major categories of interventions are used: (1) tools and processes, (2) orientation forums, and (3) coaching and support. Tools and processes include an on-boarding plan and new leader/team and new leader/peer integration processes. Orientation forums include a general new employee orientation and a new executive orientation program. For coaching and support, there are three primary providers: the hiring executive, an HR generalist, and the LD partner. Each of these interventions is described below.
During the first week on the job, the LD partner prepares the on-boarding plan for the executive. This early engagement with the LD partner ensures that from the very start the LD partner will be viewed as a critical resource for the newly appointed executive. The integration plan itself has two primary outcomes. One is to provide the new leaders with basic yet critical information about the business they will soon be leading. They are given an overview of their units’ financials, the units’ business plans, key initiatives, assessments of their teams’ leadership talent, and other important background information such as biographies of key managers, customer surveys, and recent presentations on key issues in the units. The second outcome is to have the executives define successes for their first ninety days on the job. They must identify these along three dimensions: financial, leadership, and organizational. The plan also explores early obstacles the executives are likely to face in terms of people, processes, and technology. The new executives must look at their own developmental issues and how they can best address these. At this time, the executives are given the names of their peer coaches (fellow executives) and senior advisors (typically at the same level or above). The peer coaches are resources for “insider” information. They will have benefited from having their own peer coaches in the past, and therefore see the importance of their role. To accelerate the relationship between executives and peer coaches, the LD partners will often try to find some common ground in backgrounds, such as attending the same college or experience in similar industries or companies. Consideration is also given to those who are known internally to be good coaches and who will be candid with the new executives. The senior advisors provide the new executives with mentoring around their careers. In contrast to the peer coaches, the advisors have a broader view of the organization, given their seniority. Often these are people with whom the new executives may need to undertake extensive near-term projects. They often are chosen from outside the lines of business as the newly hired individuals, as projects at the executive level often require cross-company partnerships.
In the first one to three weeks, further planning is used to identify emerging challenges in the new role, people-related issues, key relationships that must be built, and ongoing management processes that need to be established. This planning is captured in the New Leader-Team Integration Session—a critical experience in the entry phase. The objective of this process is to facilitate an effective working relationship between the new leader and his or her team. The process creates an opportunity for both the leader and the team to establish open channels of communication, exchange views, and become more acquainted with their respective operating styles and expectations. When this planning process is done well, it can dramatically shorten the time required for the new executive to become effective on the job.
The New Leader-Team Integration Session ideally occurs within the first thirty to sixty days of the new assignment. The process involves three steps, all of which are facilitated by the LD partner (sometimes and often in partnership with an HR partner). In the first step, the LD partner meets with the new executive leader prior to the integration session. The LD partner provides the new executive with an overview of the integration session’s objectives and mechanics, identifies the executive’s own objectives for the session, and selects the questions that will be used to create a mutually beneficial dialogue between the executive and his or her new team. In addition, the LD partner gauges the new leader’s interests and concerns. Questions to solicit this information for the new executive include:
1. “What do you need to know about your team?”
2. “What don’t you know about your team?”
3. “What are your concerns?”
4. “What things are most important to you as a leader?”
5. “What does the team need to know about your expectations and operating style?”
6. “How can the team best support you in your transition into the new role?”
7. “What key messages would you like to send to the team?”
Following this meeting with the executive, the LD partner meets with the new leader’s team—either individually or preferably and more often as a group—without the new leader. The purpose of this second step is to develop a preliminary understanding of the group’s issues and concerns. Typically, the LD partner will solicit this information using questions such as the following:
1. “What do you already know about the new executive?”
2. “What don’t you know, but would like to know?”
3. “What advice do you have for the new executive that will help him or her be even more effective?”
4. “What questions do you have for the new executive?”
5. “What are your concerns about him or her becoming the leader of the team?”
6. “What major obstacles are you encountering as a team? What opportunities exist?”
7. “What is going well that you would like to keep? What is not going well that you would like to change?”
8. “What do you need from the new executive to allow us to be even more effective?”
Following these two preliminary meetings for data-gathering, the New Leader-Team Integration Session is conducted over a half-day period. After describing the meeting objectives and ground rules, the team goes off without the executive to gather responses to their new superior’s “questions to the team.” In the meantime, the new leader is debriefed on the group’s interview responses, and he or she prepares responses to these for the team. The team and the leader then meet together for two hours of dialogue. The environment is a non-threatening one. The LD partner begins by reviewing the group’s overall messages to the leader. For example, an insight might emerge that direct reports are interpreting certain of their superior’s behavior in a negative light. The leader comments on the team’s responses as well as communicates his or her key messages to the team and how he or she plans to address the feedback. Facilitated by the LD partner, both the leader and the team establish formal commitments to one another and identify future issues to be addressed. For example, the new executive may commit to a new behavior or set of actions or a clearer vision. The leader might shift his or her management practices so that more time is spent on addressing future issues.
In addition to the New Leader-Team Integration Session, there is also a New Peer Integration Session, which is also held within the first thirty to sixty days of the new executive’s arrival. This session creates an opportunity for the executive to network with new peers, to seek advice and guidance on on-boarding, to learn about norms, and to obtain general support. It also allows the individual’s peers to learn about their new colleague’s background, operating style, and priorities and to build an initial working relationship. Similar in design to the New Leader-Team Integration Session, it involves three stages. First, the LD partner meets with the new executive to describe the process, select discussion questions, and explore special issues and concerns. Typical interview questions for the preparation phase include:
1. “What would you like your new peers to know about you?”
2. “What would you like to know about your new peers?”
3. “Provide a summary of your personal and work history that others might not know.”
4. “What are you interested in outside of work?”
5. “How can your new peers support you as you transition into the executive team?”
The LD partner then meets with the executive’s new peers and solicits responses to the following questions:
1. “What advice do you have for your new peer?”
2. “How would you describe the team’s written and unwritten rules?”
3. “What would you like your new peer to know about the team?”
4. “The things that make a person successful on this team include. . . . ”
5. “The things that can derail a person on this team include. . . . ”
6. “The things that help a person integrate well into this company include. . . . ”
7. “What can you tell your new peer about each team member’s operating style?”
In addition to responses to these questions, the LD partner also gathers from members of the peer team information on their areas of competence for which they might serve as a resource to the new executive, their interests outside of work, and the names of their spouses and children. This data is recorded on index cards for the new executive.
The integration session is broken into three parts. There is a short overview, a setting of objectives, and an introduction of the team and the new peer. This is followed by the peer team and the new peer gathering responses to each other’s questions in separate rooms. Each side’s responses are recorded on flip charts. The team and their new peer then gather together in a conference room. Facilitated by the LD partner, there is sharing of the responses and dialogue. Basically, the session enables transparency and partnering—both cornerstones of success in the Bank of America’s culture. It drives joint ownership for success as well, and, like the New Team Integration Session, it facilitates the acceleration of relationships with peers—individually and collectively.
Earlier, we had mentioned that orientation programs were a component of the entry phase. Within the first week on the job, the new leader attends a welcome orientation (providing an overview of the Bank’s business, history, culture, values), which is run on every Monday for all new employees. Leaders then meet with their LD partners to discuss the on-boarding plan. Within the leaders’ first few months, they are automatically registered to attend the New Executive Orientation Program. This program is sponsored directly by the CEO. Its purpose is for the executive to network with other new executives as well as the CEO and with his executive team as well as other executives previously hired into the bank from the outside. The program itself is one-and-a-half days long. On the first day of the program, there is an informal panel with executives who have been hired into the bank within the last two years. The panel of executives shares their own on-boarding experiences. They explain their experiences, what the new executives can expect, their personal “lessons learned.” This is followed by presentations by the CEO and top executives, who cover topics such as the corporate values and culture, leadership philosophies and expectations, company strategy and finances, as well as other key business units’ growth strategies and key enterprise initiatives. A social networking event then follows hosted by Ken Lewis and his direct reports. This orientation provides the new executives with insights into the business, the bank’s culture, Ken’s expectations for leaders, and how executives can derail. Beyond the information provided in the orientation, a parallel goal is to create a cohort identity for the new executives. This is important, as they will likely need to work with one another on key projects or business initiatives in the future. The cohort also provides the new executives with a safe haven or resource group to ask questions and to help navigate the complexities of the bank.
Mid-Point Phase (100 to 130 days): Three to four months into their new assignments, the executives take part in the Key Stakeholder Check-In Session. This intervention involves receiving written and verbal feedback from a select list of their key stakeholders. The experience is designed to accelerate the development of effective working relationships between the new leaders and the stakeholders, who now share responsibility for the new leaders’ success. It also aids in helping the newly hired executives understand the feedback and coaching culture that is unique to Bank of America’s rich feedback environment. It is essentially a process for the new leaders to seek and receive early feedback regarding how their stakeholders view the leaders’ on-boarding process, operating style, leadership approach, and cultural fit. It can uncover whether there are potential disconnects between others’ perceptions and the leaders’ actual intentions. It can also further clarify the expectations of key stakeholders. Most importantly, it can be used to allow the executives to make early adjustments in their approaches and in turn avoid their own potential derailment. Like the earlier integration sessions, it also gives voice to the stakeholders. They can take advantage of a process that permits them to surface potentially sensitive issues or concerns in an anonymous manner. They can share organizational insights that are not readily apparent to the new leaders. They can also communicate special needs to their new leaders.
In terms of its timing, the bank discovered (using a six sigma process and tools) that stakeholder reviews held close to a new leader’s entry were not effective. The executive did not always have sufficient self-confidence to respond positively to the feedback received from stakeholders. Similarly, staff did not possess well-formed opinions of their superiors or peers before the three-month timeframe. They may not have seen enough of a particular behavior to determine whether it was a pattern or not. On the other hand, within three to four months, patterns in the executive’s behavior become quite clear. With a timeframe within 130 days, it was harder for new executives to discount feedback that was more critical of their approach. They could not claim that their behavior was simply due to a one-time event. That said, delaying feedback to the executive until the six-month mark or later created a serious dilemma. By that point, the executive’s behavior may become typecast. After six months in the job, it was very difficult for the executive to escape the label. For this reason, the feedback occurs ideally by the 130-day milestone.
The process behind the Key Stakeholder Check-In involves an initial planning session with the new leader and the LD partner in which they review and revise the questions that will be used to solicit insights. For example, the LD partner will identify specific areas in which the leader would like to receive feedback and from whom. The LD partner then contacts the leader’s key stakeholders to conduct an anonymous fifteen-to thirty-minute interview with each stakeholder. Beyond the questions identified by the new leader, there are additional questions to stakeholders. These often include:
1. “What are your initial impressions of your new leader’s strengths?”
2. “What are the potential landmines/obstacles that he or she may come up against?”
3. ”What advice would you give to the new leader to be even more effective and to accelerate performance in the role?”
4. “What one to three things do you specifically need from this individual?”
5. “To increase effectiveness, what does this individual need to (1) continue doing, (2) stop doing, and (3) start doing?”
The LD partner then organizes the interview responses, identifies themes, and records specific verbatim comments from specific stakeholders. They then meet with the new leader and share the interview results. In the review session, the executive constructs an action plan to address specific feedback items and prepares for a discussion with their boss. With their superior, they review the action plan and the overall on-boarding experience overall. The LD partner and the leader hold follow-up meetings to evaluate progress on the action plan and for further coaching. Sometimes these discussions will uncover a problem that even the individual’s boss was unaware of. It is worth noting that the boss is not one of the people the LD partner interviews for this very reason.
This comprehensive check-in process brings great clarity to identifying the new leader’s strengths but also highlights development needs and problem areas. For example, new executives might learn that they possess strong interpersonal skills and are perceived as highly competent and action-oriented. On the other hand, the same executives might learn that they still need to build stronger connections with key leaders and learn various business strategies and initiatives at a more granular level. They also may receive feedback that they must spend more time on developing a clearer business vision and communicating to their team. Staff might wish more one-on-one time with the executive. Out of the action planning process, concrete steps will be identified that this executive must undertake over the coming months to build on the identified strengths and address the problem areas.

The Final Phase (one to one and a half years) Typically twelve to eighteen months after their stakeholder reviews, the new executives will receive a 360-degree feedback assessment, which provides the leaders with feedback on their leadership competencies (see Figure 2.2 for the Bank of America’s leadership competencies). The timing is designed so that the executives have had an opportunity to make significant progress on the development areas identified in their stakeholder reviews. They now also have had complete performance cycles under their belts. If executives are successful, their improvements will show up in the 360 feedback data. The tool itself is designed around the bank’s leadership model as well as common derailing behaviors. When leaders receive their 360 feedback, they will again sit down with their LD partners to review it, compare it to stakeholder feedback, and use the outputs to further shape their development plans and actions. This process also triggers another more formal development discussion between the individual executive and his or her boss. The 360 feedback is used along with other data and feedback mechanisms as input into the individual’s performance ratings and reviews.
FIGURE 2.2. Bank of America’s Senior Leadership Model

LESSONS FOR DESIGNING ON-BOARDING FOR EXECUTIVE LEADERS
Sooner or later in their first year in the executive role, most leaders will face some type of major stumbling block. An executive on-boarding process can and should provide the support and feedback that will assist executives in successfully addressing hurdles. The most effective programs also act as early warning systems that allow the executive and the organization to preempt the possibility of derailment. As we have noted, the process must be supported by multiple interventions that occur at intervals over the executive’s first year rather than solely at the moment of entry into the job. It must also proactively engage the new executive’s multiple stakeholders from the moment of selection to the end of the on-boarding cycle. Effective engagement is completely dependent on the quality of interaction between the new executives and their full range of stakeholders. In addition, stakeholders must feel a high degree of ownership in the process itself, which increases their ownership in the executives’ success.
In assessing how well your own organization on-boards its senior most talent, there are several critical questions to ask. Does your organization treat on-boarding as a one-time orientation event or as a longitudinal process? What is the breadth of interventions it employs from integration tools to coaches to formal feedback? Does it proactively engage all the new executive’s stakeholders in a candid process that generates constructive feedback and clarifies expectations? Does the process deploy interventions at regular intervals throughout the first year for the new executive? Are these “toll gates” built around critical learning and feedback windows or are they more arbitrary or shaped by the corporate calendar? Are the interventions in time to gather critical and valid feedback for the new executive so that he or she can constructively respond and maintain credibility?
While such programs have traditionally been geared to external executive hires, internally promoted executives can benefit as greatly from formal on-boarding. While the internal hire may understand the corporate culture well, the role demands of executive leadership are as great for the internal hire as the external one. So it is useful to ask whether your organization treats its insider promotions differently. Does the organization assume they do not need on-boarding support? What are patterns in how insider promotions fail? What might be done to assist insiders in a more proactive and constructive manner in their own on-boarding experiences?
In the case of the Bank of America, their use of LD partners and the various dialogue and feedback-based integration experiences allow the new executives to obtain rich, candid, and ongoing information on their progress over the first year. What vehicles if any does your organization provide to new executives to rapidly gain constructive feedback on their leadership approaches and performance? What support does your organization provide in helping the executives to act on that information?
For on-boarding to be effective, a number of individuals need to “own” the new leader’s success. In this regard, one of the more important lessons from the Bank of America example is the pivotal role of the LD and HR partner. This individual in essence owns the executive’s success from the moment of selection to the end of his or her first year on the job. Their job is to make certain the executives successfully on-board. In addition, they engage the new executives’ superior, several peers, and the subordinates in the ownership process. Therefore some questions to ask about your own organization’s process include: Does your organization have individuals who are dedicated to ensuring the success of new executives? Are they influential at all stages of the executives’ on-boarding experience? Ideally, there are multiple owners such as peers and senior advisors. What ways, if any, does your organization engage the peers and superiors of the new executives in supporting their successful on-boarding?
As we noted at the beginning of this chapter, an effective on-boarding process does not exist in a vacuum. It is highly dependent on a supportive culture. As we close this chapter, it is important to assess more broadly your organization’s commitment to talent management. Questions to ask would include: How deeply committed are your CEO and senior team to leadership development? Does the firm have a clear talent strategy? Does the culture encourage individuals to learn and adapt? Is it a culture in which candid constructive feedback is available and rewarded? What are the breadth and depth of your organization’s talent management and development interventions? Are they supported by well-aligned rewards, performance feedback processes, useful metrics, and the culture?
REFERENCES
Conger, J., & Benjamin, B. (1999). Building leaders: How successful companies develop the next generation. San Francisco: Jossey-Bass.
Conger, J., & Fulmer, B. (2004). Growing your company’s leaders: How great organizations use succession management to sustain competitive advantage. New York: AMACOM.
McCall, M. (1988). High flyers: Developing the next generation of leaders. Boston: Harvard Business School Press.
Watkins, M. (2003). The first 90 days: Critical success strategies for new leaders at all levels. Boston: Harvard Business School Press.

Brian Fishel has over twenty years of broad human resources experience across various industries. He has specific expertise in global talent management, executive development, executive assessment and coaching, learning, staffing, and employee relations. He currently heads Bank of America’s Enterprise Learning and Talent Management group, as well as leadership development efforts for the Consumer and Retail Bank and Risk Management Divisions. He has been with Bank of America since 1999 and has held various senior-level leadership and organization development and learning roles at the enterprise level as well as faced off directly with most of the company’s major lines of business and functional disciplines. Prior to Bank of America, Mr. Fishel held various senior-level organization development and human resource generalist roles focused on The Coca-Cola Company’s international operations and previous to that Pizza Hut, at the time a subsidiary of PepsiCo. He is a frequent national speaker on the topics of talent management and leadership and executive development. He is a member of the Conference Board’s Learning and Organizational Performance committee and a founding board member of The Best Practices Institute. He holds bachelor’s and master’s degrees in education, both from Miami University of Ohio.

Jay Conger is the Henry Kravis Chaired Professor of Leadership at Claremont McKenna College in California and a visiting professor at the London Business School. He is one of the world’s experts on leadership. In recognition of his extensive work with companies, BusinessWeek named him the best business school professor to teach leadership and one of the top five management education teachers worldwide. Author of over one hundred articles and book chapters and fourteen books, he researches leadership, organizational change, boards of directors, and the training and development of leaders and managers. He is one of a handful of authors who have published multiple articles in the Harvard Business Review. His most recent books include Boardroom
Realities (2009), The Practice of Leadership (2007), Growing Your Company’s Leaders (2003), Shared Leadership (2002), Corporate Boards: New Strategies for Adding Value at the Top (2001), The Leader’s Change Handbook (1999),Building Leaders (1999), and Winning ‘Em Over: A New Model for Management in the Age of Persuasion (1998). As an executive educator and management consultant, he has worked with over three hundred companies during his career.

Bank of America Case Study
Student Name
Professor Name
HRM 532
Date

Question # 1 – Outline the talent management program that led to success for the company.
Begin typing your answer to the first question in this section. Remember, your first line is indented five spaces. Follow this template and it will automatically format. Remember, you do not double double space between paragraphs. Also remember the four rules of a direct quote: 1) You cannot begin a sentence with a quote; 2) You cannot begin a paragraph with a quote; . 3) You cannot end a paragraph with a quote, and 4) You cannot have back to back quotes.
Question # 2 Identify strengths of the program and how they led to goal accomplishment.
Begin typing your answer to the second question in this section Remember, your first line is indented five spaces. Follow this template and it will automatically format. Remember, you do not double double space between paragraphs.
Question # 3 Describe opportunities for improvement in the talent management planning process.
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Question # 4 – Create at least two (2) more effective approaches to meet the talent management challenges in the future.
Begin typing your answer to the fourth question in this section. Remember, your first line is indented five spaces. Follow this template and it will automatically format. Remember, you do not double double space between paragraphs.

References
Utilize hanging indent for all references. For each entry in the list, the first line begins at the left margin and all following lines are indented five spaces. To keep this format, simply place the cursor at the front of this line and paste or type your reference material. Then press enter. Remember to organize your references alphabetically.
Remember, the reference page should be alphabetized by first word of entry (author’s last name or title, if no author). See page 19 of the APA Quick Reference Guide.
Remember to delete this line of text and any other template text (outlined in red) before submitting your paper.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric:

Points: 150
Assignment 1: Bank of America or McDonald’s Case Study
Criteria

Unacceptable

Below 70% F

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1. Outline the talent management program that led to success for the company.

Weight: 15%

Did not submit or incompletely outlined the talent management program that led to success for the company.

Partially outlined the talent management program that led to success for the company.

Satisfactorily outlined the talent management program that led to success for the company.

Thoroughly outlined the talent management program that led to success for the company.

2. Identify strengths of the program and how they led to goal accomplishment.
Weight: 25%

Did not submit or incompletely identified strengths of the program and how they led to goal accomplishment.

Partially identified strengths of the program and how they led to goal accomplishment.

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Thoroughly identified strengths of the program and how they led to goal accomplishment.

3. Describe opportunities for improvement in the talent management planning process.

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Partially described opportunities for improvement in the talent management planning process.

Satisfactorily described opportunities for improvement in the talent management planning process.

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4. Create at least two (2) more effective approaches to meet the talent management challenges in the future.

Weight: 25%

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5. References

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6. Clarity, writing mechanics, and formatting requirements

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0-2 errors present


 

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How you intend to ensure the organization’s vision, mission, and people strategies

WEEK 2 ASSIGNMENT INSTRUCTIONS

Write a proposal of no more than 750 words, outlining the research approach you will use for your Strategic Plan, due in Week 6. Include the following:

How you intend to ensure the organization’s vision, mission, and people strategies and values statements are aligned with the proposed strategic plan.
Sources you expect to use to perform an external environmental analysis
Sources you expect to use to perform an internal environmental analysis
Format your paper consistent with APA guidelines.


 

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Summarize the case by creating 10 key facts linked to specific course terms or concepts with 10 inferences

nternational Business Case study
Paper details:
Questions :
1. Summarize the case by creating 10 key facts linked to specific course terms or concepts with 10 inferences. from the case attached
2. By applying the factors used in the market screening process and a depth analysis of information in the case justify whether rocky mountain bikes should enter the Asian market through either main land China or Taiwan based on the level of information outlined in part 2 of the case. Is there any adequate data provided to determine between the 2 regions? If not what additional screens might be necessary for James to complete before he can decide on the selection of the foreign market in which to expand. (only answer is what additional screens would James need to complete the data that is a answer for question 3).


 

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explain how the force of the economy impacts the organizational behavior for my organization.

I need to explain how the force of the economy impacts the organizational behavior for my organization. I work in a manufacturing facility for moulding and millwork.

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CP5633 Database modelling Assignment 1 ERD Modelling Page 1 of 6 CP5633 Database Modelling Assignment 1- ERD Modelling Assignment worth

CP5633 Database modelling Assignment 1 ERD Modelling Page 1 of 6 CP5633 Database Modelling Assignment 1- ERD Modelling Assignment worth: 20% Due date: study break, Sunday 23rd April 2017 @midnight Note: This is an individual assignment. While it is expected that students will discuss their ideas with one another, students need to be aware of their responsibilities in ensuring that they do not deliberately or inadvertently plagiarize the work of others. Rationale This assignment has been designed to assess your ability to model data, by constructing an entity-relationship diagram for a particular business scenario. This assignment addresses the following learning objectives for this subject:  Perform conceptual modelling using Entity-Relationship Diagrams (ERDs).  Discuss business assumptions which affect data modelling. Model a database using the entity-relationship (ER) model and understand the database development process.  Use the techniques of normalization. Tasks 1. You are to write a brief discussion of your solution, i.e. how you approached the modelling problem and any issues you may have encountered (maximum of ½ page). 2. You are to write all applicable business rules necessary to establish entities, relationships, optionalities, connectivities, cardinalities and constraints. If a many–to-many relationship is involved, state the business rules regarding the bridging entities after breaking down the many-to-many relationship. An example business rules format can be found in the Appendix of this document. Business rules you write are expected to be in the same format as presented in the Appendix. 3. Based on these business rules,* draw a fully labelled and implementable Entity-Relationship Diagram (ERD). Include all entities, relationships, optionalities, connectivities, cardinalities and constraints. You must use Crow’s foot notation and MS Visio to create the ERD (a hand-drawn ERD will NOT be accepted). A sample ERD can be found in the Appendix of this document. (Note: The ERD created using Visio will need to be saved as an image file and then be included in your document file to be submitted). CP5633 Database modelling Assignment 1 ERD Modelling Page 2 of 6 4. A summary to describe the major justifications, assumptions and limitations related to your database design. For example: a. Assumption/justifications for optionalitiy, connectivities, constraints data type and data domain; and b. Special cases or data integrity issues that cannot be handled. Note: Designing the database is an iterative process; you may find yourself going back and forth between Tasks 1 and 3 to revise the design. Make sure that your final submission shows consistent design in the business rules and ERD. Submission  You need to submit a document file (MS Word format) to LearnJCU; this document should include all the answers for tasks 1-4. Please name the file as LastnameFirstnameA1.doc.  You need to also submit the MS Visio file containing the ERD.  Timestamp shown on LearnJCU assignment submission will be used to determine if the assignment is late or not. Refer to the subject guide for the policy for late submission. CP5633 Database modelling Assignment 1 ERD Modelling Page 3 of 6 Business Description ABC Education (ABCE) is a private company which owns a number of language/vocational branch colleges in Sydney, Newcastle, Brisbane, Gold Coast, Townsville and Cairns. Each college offers a wide range of English language courses as well as vocational courses from Certificate level up to Advanced Diplomas in a variety of disciplines. In order to meet different local specific conditions or demands each branch college may offer different range of courses. Each college is managed by a college manager who was hired and allocated by ABCE Head Office. As college managers they have authority to manage any college-related business matters including student enrolment managements, human-resource management, financial/accounting matters, maintenance of college buildings, etc.. Each college manager is expected to send a report to the ABCE Head office in Brisbane periodically or whenever requested. This report summarizes the total revenues in fees collected, student enrolment summary, total expenses in maintenance and staff salary, staff details, courses offered etc.. Currently managers fill out a paper form and mail it back to head office because the computer system is established for each college but is not integrated for the whole ABCE Company. Many college managers have complained that preparing this report is a very difficult and time consuming process. Also, the managers at the head-office also have expressed concerns about the accuracy and verifiability of the reports. To reduce these concerns and to improve the ease and efficiency with which the college managers and employees conduct their daily business, the company is proposing to development a centralized database that can be used by the managers to track the daily business of their colleges and to prepare their reports. You have been asked to design a database that satisfies many user requirements provided by ABCE. General business description and various user requirements are summarized here: Each College is organized by department (English Language, Information Technology, Business, and so on). There are two types of staff member working for the college; administrative staff and faculty (academic) member. Each academic member is assigned to a single department but most administrative staff work for overall college level (not for specific department level). All employees in College are working in an office allocated and some offices are shared by multiple people in the college. Every staff employed by a college of ABCE is identified as a unique ABCE staff number and ABCE allows a staff to be re-located from college to college if the staff wish and/or re-staffing is needed accordingly. The staff number is never changed even in this case. Most departments offer more than one course; for example, the Information Technology department might offer courses in Computing/Networking, Interactive Game Design, and Business Informatics. Each course, however, is offered by only one department. Students can enroll more than one course at the same time, but most students are enrolled for only one. Each CP5633 Database modelling Assignment 1 ERD Modelling Page 4 of 6 student is assigned a faculty member as an advisor for his or her study; students who do more than one courses are assigned a faculty advisor for each course. One academic member should not be an advisor for more than 30 students at the same time. A code that has up to three characters (IT for Information Technology, EL for English Language, BU for Business, and so on) identifies each department. A department runs a number of subjects and each subject is identified by the combination of the department code and a three-digit number. The number of credits offered by a particular subject does not vary; that is, all students who pass the same subject receive the same amount of credit. Every subject has at least one text book required and up to 3 supplementary texts. The department secretary needs to make a list of all subjects run in the department and textbooks required for each subject to make an order to the bookshop. A seven-character code identifies the study-period (some colleges run semesters but others run trimesters) in which a subject is taught in a specific year (for example, SPT12015 represents the trimester 1 of 2015). ABCE’s each college sets all necessary schedules for each study period including the date the study period begins and ends, the date final exams begins and end, and the last withdrawal date. For a given study period, a department can run multiple classes of a same subject and allocates a different time slot for each class. Each class can be taught by a different faculty (academic member) in the department. The details of every class for all available subjects (subject number/title, class code/name, weekly time schedule, venue, the number of credits generated by the subject, teacher name, maximum enrolment permitted to the class, and the prerequisites for the subject) are provided to students before each semester commences and students use them to indicate the classes in which they want to enrol. If a student fails the subject in a semester (or trimester), the student may take the subject again later (in another semester or trimester). Before making the enrolment process for a semester or trimester, every student has to submit a registration request form to request classes for the upcoming semester (or trimester). Students indicate the classes for which they want to register by entering each class’s code. For each of these classes, students may also enter a code for an alternative class in case the first requested class is full. After all students have been assigned to classes, the system produces a student schedule form, which is mailed to students so that they know the classes in which they have been enrolled. This form shows the schedule for an individual student for the indicated semester. After all students have completed the enrolment process for a given semester (or trimester), each faculty member receives a class list for each class he/she will be teaching. In addition to list the students (student number and name) in each class and general details of the class (department name, subject name, class code/name, semester, credits, weekly class time, days and venue), the class list provides space to record the grade each students earns in the subject. At the end of the semester (or trimester), the faculty member enters the students’ grades in this CP5633 Database modelling Assignment 1 ERD Modelling Page 5 of 6 list and sends a copy of the list to the records office, where the grades are entered into the database. After a staff of the records office posts the grades (by entering them into the database), the DBMS generates a report card for each student. The report card shows the list of subjects the students took during the semester. For each subject taken, the following details are reported; subject name, department name of the subject, subject title, grade, credits earned and grade points. The report also shows the summary of the current semester totals and cumulative totals including credits earned, GPA, Total Points, and so on. The report card also contains the student’s permanent address and a local (alternative) address (if different). Then the report cards are mailed to the addresses printed on the report card. The grades earned by a student become part of his/her permanent record and will appear on the student’s transcript. Students can request to get his/her “Full Academic Records” at any time (before or after completing his/her college course). This report lists complete information about a student; including his/her course(s) undertaken, department, academic advisor(s), all grades/credits received to date. In some situations, employees at ABCE (head office or any college) may require reports to manage information about faculty members. This report lists all faculty members by college / department and contains each faculty member’s ID number, name, address, office location, phone number, current rank (Associate Lecturer, Lecturer, Senior lecturer, Associate Professor, or Professor), and starting date of employment. It also lists the number, name, local / permanent addresses of each faculty member’s advisees. It also shows the employment history of specific faculty members. Employees at ABCE also may need to generate a report about a specific subject, a specific department or a specific college. A subject report (for each subject) lists the code and name of the department that is offering the subject, the subject number, the description of the subject, the number of credits awarded, and the department and subject number for each prerequisite subject. Similarly, a department report (for each department) lists details of a department including name, location, a head of department (one faculty member is selected as a head of department), name/office/phone number of each academic member of the department, the location of the department office, phone number, etc. A college report lists relevant information in a similar way. ABCE has a supply of computers (PCs or laptops) or other equipment that it hires out to faculty members or students for a fee which varies from item to item. Most staff or students use their own PCs or laptops but not all faculty members or students have their own machine. The secretary in the hire office needs to generate reports to show for each machine owned by the College, the item number, description, purchase date and price and, if it is on hire, the name of the faculty member or the student who is currently hiring it. A department may need to request a CP5633 Database modelling Assignment 1 ERD Modelling Page 6 of 6 report showing the list of faculty members or students in the department who hires any college equipment and the details of the equipment hired by them. APPENDIX: SAMPLE BUSINESS RULES & ERD Sample Business Rules: Entity: SCHOOL Each SCHOOL has at least ten or many STUDENTs. Each SCHOOL has one or many SUBJECT. Entity: STUDENT Each STUDENT can take many SUBJECTs. Each STUDENT has one or many ENROLMENT record. Each ENROLMENT record is related to one STUDENT. Each STUDENT is associated with one SCHOOL. A STUDENT is resident of one CITY. Entity: SUBJECT Each SUBJECT is offered by one SCHOOL. Each SUBJECT has zero or many STUDENTs. Each SUBJECT has zero or many ENROLMENT records. Each ENROLMENT record is related to one SUBJECT. Entity: CITY Each CITY has zero or many STUDENT lived in it. Each CITY is in one COUNTRY. Example ERD Format


 

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write a short paper exploring the meaning of what Patricia Hill Collins calls the matrix of domination

This short paper is to be written on the topic: “Explorations of Diversity”

Instructions

Utilizing the resources from the text and additional readings, write a short paper exploring the meaning of what Patricia Hill Collins calls the matrix of domination. Consider how identity politics (civil rights, feminism, the LGBT movement) could be considered a response to domination (forms of power evident in control, exclusion, and discrimination).

Requirements of Submission: Short paper assignments must follow these formatting guidelines: double spacing, 12-point Times New Roman font, 1-inch margins, and APA citations. Page length is 2–3 pages, 600 words minimum.

Reference;
Limpangog, C. P. (2016). Matrix of Domination. The Wiley Blackwell Encyclopedia of Gender and Sexuality Studies.

Rollins, J. (1991). Black feminist thought: Knowledge, consciousness, and the politics of empowerment. The American Journal of Sociology, 97(3), 897-899.

Nett, R. (1971). The civil right we are not ready for: the right of free movement of people on the face of the earth. Ethics, 81(3), 212-227.

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Write the birth date of someone in your family or yourself

Write the birth date of someone in your family or yourself, as mm/dd/yy. Example March 13, 1981 is written 3/13/81.
Write birth date of someone in your family or yourself, as mm/dd/yy. Example March 13, 1981 is written 3/13/81.
Now let a=the one- or two digit month number,
b= the negative of the one- or two- digit day number, and
c= the two-digit year number
Example a=3 b=13 c=81
Use the following algebraic expressions for parts 3-5 of the discussion
a to the 3 power-b to the 3 power
{a-b} {a to the second power+ab=b to the second power}
(b-c) divided by (2b-a)
Evaluate the three given expressions using the a, b, and c from the birth date your chose.  Make sure that b is negative when you plug in the values.
After you have your math worked out on scratch paper go back and verbally describe the steps you took to evaluate the expressions.  Make sure to use each of the vocabulary words at least once in your writing.

Did you notice anything interesting about the results of a to third power- b to the 3 power and {a-b} {a to the second power + ab+ b to the second power)?
Was this coincidence or do you think there is a reason for this?
Incorporate the following five math vocabulary words into your discussion.  Use bold font to emphasize the words in your writing.  (Do not write defintions for the words in your writing. Use them appropriately in sentences describing your math work.
Exponent, Integer, Variable, Lowest terms Divisor
Note:  I when I put the power in the discussion that means I do not  know how to make the number go small beside the number.  Please if you have any problems message me.

, as mm/dd/yy. Example March 13, 1981 is written 3/13/81.
Write birth date of someone in your family or yourself, as mm/dd/yy. Example March 13, 1981 is written 3/13/81.
Now let a=the one- or two digit month number,
b= the negative of the one- or two- digit day number, and
c= the two-digit year number
Example a=3 b=13 c=81
Use the following algebraic expressions for parts 3-5 of the discussion
a to the 3 power-b to the 3 power
{a-b} {a to the second power+ab=b to the second power}
(b-c) divided by (2b-a)
Evaluate the three given expressions using the a, b, and c from the birth date your chose. Make sure that b is negative when you plug in the values.
After you have your math worked out on scratch paper go back and verbally describe the steps you took to evaluate the expressions. Make sure to use each of the vocabulary words at least once in your writing.

Did you notice anything interesting about the results of a to third power- b to the 3 power and {a-b} {a to the second power + ab+ b to the second power)?
Was this coincidence or do you think there is a reason for this?
Incorporate the following five math vocabulary words into your discussion. Use bold font to emphasize the words in your writing. (Do not write defintions for the words in your writing. Use them appropriately in sentences describing your math work.
Exponent, Integer, Variable, Lowest terms Divisor
Note: I when I put the power in the discussion that means I do not know how to make the number go small beside the number. Please if you have any problems message me.


 

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One pageMini essay about one articleMini-essay

One pageMini essay about one articleMini-essay about No Tears for Frankie wrriten by Gina Greenlee. (critical thinking exercise)After read the article, answer two questions.1. From the author’s point-of-view, what is the theme (message) of this essay? one paragraph2. From your point-of view, what is the theme of the essay? In your paragraph, make additional point or comments showing that you have done some critical thinking about the subject or theme of the essay- this usually means you have to form a strong opinion. Do not just retell the writer’s story. two paragraphs.


 

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You are required to keep a reflective diary of selected consumer activities ideally from Module 1 of semester

ASSESSMENT BRIEF Subject Code and Title MKG102 – Consumer Behaviour Assessment Individual Case Analysis Report

ASSESSMENT BRIEF
Subject Code and Title MKG102 – Consumer Behaviour
Assessment Individual Case Analysis Report
Individual/Group Individual
Length 3000 words (+/- 10%)
Learning Outcomes a) Explain the meaning of consumer behaviour and its role in marketing strategy development.
b) Apply the concept of the consumer decision-making model to provide insights into consumer buying processes.
c) Categorise the needs and wants of consumers and their underlying motivations
d) Analyse the psychological processes affecting consumer behaviour.
e) Identify social and cultural influences on consumer behaviour.
Submission By 11:55pm AEST/AEDT Sunday of Module 6 (Week 11)
Weighting 40%
Total Marks 100 marks
Context:
This assessment is a case analysis of your own personal consumer behaviour. It aims to develop an understanding of key principles of consumer behaviour by applying subject topics and theories to your own thoughts and actions as a consumer. It allows for a valuable reflection on complex theoretical concepts as well as insight into the role of marketing strategy in influencing decision-making.
Instructions:
You are required to keep a reflective diary of selected consumer activities ideally from Module 1 of semester. This can take the form of field notes on a word/text document, notes on your mobile phone or even audio recordings. During this time you are to log and detail the process behind purchasing three (3) medium to high involvement items. These items must be irregular purchases and involve complex buyer behaviour. Regular purchases of food, drinks, or other habitual low involvement day-to-day consumption products are excluded from the log. These field notes /recordings will then be used as the basis of compiling Part 1 of the report.
Part 1 – Consumer Decision Making Process
Analyse each of your purchases using the consumer decision-making process model presented in Module 1. You should use a sequential flow of information for each purchase. Some suggestions are offered in terms of topics you may like to consider when completing Part 1.
Need Recognition
What is the perceived problem?
What need is this purchase satisfying?
What is your actual state and what is your desired state?
Is this a ritual purchase or something you have never bought before?
If it’s a new product how does this affect your decision making process?
Pre-purchase search / Information sources
What internal or external sources were considered and sought out when making the decision?
Evaluation process
What were the alternatives /what products/services were included in your evoked set?
What was excluded? Why?
What evaluative criteria did you use in this purchase?
How did you determine which criteria were important?
Purchase
Were you influenced by physical, social or temporal surroundings?
Describe any other external influences at the point of purchase.
Post-purchase behaviour
On reflection of the purchase what were your post-purchase evaluations?
Were you satisfied /dissatisfied with your purchases? Why?
Did you suffer post purchase cognitive dissonance? If so how did you deal with this post purchase anxiety?
Did the company have any strategies in the post-purchase phase that influenced your decision?
How has the purchase affected your loyalty to the brand purchased?
Part 2: Reflection and Analysis of internal and external influences
In this section try and provide a rationale to your behaviour and consumption experience using relevant consumer behaviour terminology.
Internal Influences
What was your motivation for the purchase? (Think conscious and unconscious needs and use relevant motivational theories to justify). What were the other internal influences at play in your decision making process for each product. Apply other relevant consumer behaviour theory in terms of: Perception, Learning, Attitudes, and Personality topics.
External Influences
Were there any relevant external influences that may have affected your decision (such as social and cultural influences).
It is critical in answering the above criteria that you apply relevant consumer behaviour theory in your assignment. You can either analyse each purchase individually or you could compare or contrast each purchase as you develop the report. You could also choose to integrate the discussion of Part 1 and Part 2 as another approach to complete the report.
You are also encouraged to include any additional consumer behaviour research that has been conducted in the chosen product categories.
If you need clarification on any of the above please speak to your learning facilitator.
Submission Instructions:
• The presentation recommended for this Assessment is REPORT FORMAT.
• An Executive Summary is NOT required, although you should include a Title Page, a Table of Contents, and use suitable headings for the information presented. Student Identifier (Name and Number) should be included on the title page and page numbers should appear on each page of the document.
• The assessment should be submitted in a form and format that would be acceptable in the business world. All work must be word-processed, spell checked, grammatically acceptable, and professional in appearance.
• Because of the personal nature of this report it can be written from a 1st person context.
• All claims and opinions are to be supported by suitable and relevant marketing and/or theoretical principles;
• Should include a correctly constructed reference list and accompanying in-text citations as per University guidelines (APA Referencing).
• Can use any combination of narrative, point form, diagrams, graphs, tables or images to increase the -readability- of the submission.
Submit one word or PDF document to Blackboard. The Learning Facilitator will provide feedback via the Grade Centre in Blackboard. Feedback can be viewed in My Grades.
Learning Rubric: Assessment 3: Individual Case Analysis Report
Assessment Attributes Fail (Unacceptable) (0-49) Pass
(Functional)
(50-64) Credit
(Proficient)
(65-74) Distinction
(Advanced)
(75-84) High Distinction
(Exceptional)
(85-100)
Grade
Description
(Grading Scheme)
Fail grade will be awarded if a student is unable to demonstrate satisfactory academic performance in the subject or has failed to complete required assessment points in accordance with the subject’s required assessment points. Pass is awarded for work showing a satisfactory achievement of all learning outcomes and an adequate understanding of theory and
application of skills. A consistent academic referencing system is used and sources are appropriately acknowledged. Credit is awarded for work showing a
more than satisfactory achievement of all learning outcomes and a more than adequate understanding of theory and application of skills. A consistent academic referencing system is used and sources are appropriately acknowledged. Distinction is awarded for work of superior
quality in achieving all learning outcomes and a superior integration and understanding of theory and application of skills. Evidence of indepth research, reading, analysis and evaluation is demonstrated. A consistent academic referencing system is used and sources are appropriately acknowledged. High Distinction is awarded for work of outstanding quality in achieving all learning outcomes together with outstanding integration and understanding of theory and application of skills. Evidence of indepth research, reading, analysis, original and creative thought is demonstrated. A consistent academic referencing system is used and sources are appropriately acknowledged.
Part 1: Consumer
Decision Making Process Stages of the consumer decision-making process not correctly identified and applied to three consumer purchases. Stages of the consumer decision-making process correctly identified and applied to three consumer purchases. Some Good application of the stages of the consumer decisionmaking process applied to three Very good application of the stages of the consumer decisionmaking process applied to three consumer Outstanding application of the stages of the consumer decisionmaking process
Applied the concept of the consumer decision-making model to provide insights into consumer buying processes.
30% Little or no engagement of references and relevant terminology and theory in the discussion.
engagement of references and relevant terminology and theory in the discussion.
consumer purchases. Good engagement of references and relevant terminology and theory in the discussion.
purchases. Very good engagement of a wide variety of references and relevant terminology and theory in the discussion.
applied to three consumer purchases. Outstanding engagement of a wide variety of references and relevant terminology and theory in the discussion. Excellent insightful analysis.
Part 2: Internal and
External Influences
Appropriately applied consumer behaviour theory to
provide insights into consumer buying processes.
50% Little or no effort to analyse influences
(internal and external) on
consumer behaviour and applied little or no consumer behaviour theory and terminology in the discussion.
Demonstrated a satisfactory effort to analyse influences (internal and external) on consumer behaviour and applied some consumer behaviour theory and terminology in the discussion.
Demonstrated a good
effort to critically analyse influences (internal and external) on consumer behaviour and good application of consumer behaviour theory and terminology in the discussion. Some good insights into consumer buying processes and good support from quality references.
Demonstrated a very good effort to critically analyse influences
(internal and external) on consumer behaviour and very good application of consumer behaviour theory and terminology in the discussion across a wide range of relevant topics. Some very good insights into consumer buying processes and good support from quality references. Very good engagement of coursework concepts.
Demonstrated an outstanding effort to critically analyse influences (internal and external) on consumer behaviour and outstanding application of consumer behaviour theory and terminology in the discussion across a wide range of relevant topics. Some excellent insights into consumer buying processes and excellent support from quality references. Very good engagement of coursework concepts and outstanding insight into consumer buying processes.
Presentation and referencing
Appropriate (length
& content) Professional standard of writing style, grammar, spelling and editing. Professional report presentation following submission instructions. Correctly referenced.
20%
Unprofessional writing standard. Major spelling and grammatical errors throughout the submission. Major inconsistencies with submission instructions. Limited or no in-text referencing. Overall report presentation poor. Few or no references used.
Writing standard satisfactory. Minor spelling and grammatical errors throughout the submission. Minor inconsistencies with submission instructions. Limited in-text referencing. Overall report presentation adequate. Limited references used.
Good writing standard. Few spelling and grammatical errors throughout the submission. Few or no inconsistencies with submission instructions. Good in-text referencing. Good overall report presentation. Good variety of references used.
Writing standard very good. No spelling and grammatical errors throughout the submission. No inconsistencies with submission instructions. Very good in-text referencing and support from academic sources. Overall report presentation very good. Wide variety of quality references used.
Information provided and writing level excellent. No spelling and grammatical errors throughout the submission. No inconsistencies with submission
instructions. Excellent in-text referencing and support from references. Overall report presentation excellent. Excellent variety of quality references used.


 

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