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Assignment 1: Discussion Questions
Case Study Inside Intel. For years, Intel thrived on a business model that co-founder Andy Grove prefected and reinforced under his leadership and the leadership of his successor, Craig Barrett. But Intel’s latest CEO, Paul Otellini has different plans. Rather than continuing to build faster chips just for PC computers, Otellini sees bigger opportunities in new “platforms.” Otellini also wants to raise the profile of marketing, rather than let engineers determine what products are developed……. This Businessweek case study reviews the changes that Paul Otellini is introducing at Intel and explains how he is building momentum toward these changes (see page 465 in the textbook)…… Read this Bloomberg Business Week article at http://www.businessweek.com/magazine/content/06_02/b3966001.htm and prepare for the discussion questions below.
By Wednesday, November 28, 2012, go to the Discussion Area and post responses to discussion question 1 as assigned by the facilitator. Your responses should range between 300 and 350 words to receive full credit. Support your responses with relevant citations, from both the course materials and outside resources, using proper APA format. Post all discussion questions to the appropriate topic in this Discussion Area. Your discussion postings should reflect what you have learned from reading the course text as well as any other reading from the suggested bibliography. Be sure to use content and language that is consistent with the level of the course material.
Before the end of the week, comment on at least two of your peers’ responses. You can ask technical questions or respond generally to the overall experience. Be objective, clear, and concise. Always use constructive language, even in criticism, to work toward the goal of positive progress. All comments should be posted to the appropriate topic in this Discussion Area. Integrate the theory, principles, and concepts in the module’s reading material (including additional research) into the area or topic under discussion. Analyze the material from your own perspective by integrating your own personal experiences and those of past or present employers to show how your experiences fit into the concept being discussed.
All written assignments and responses should follow APA rules for attributing sources.
Include the following in your discussion:
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Grading Criteria
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Maximum Points
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Response Criteria
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Provided an in-depth explanation or analysis of subject or topic
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8
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Used a clear, logical, and organized line of reasoning
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4
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Provided adequate justification and evidence supporting the opinion expressed
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4
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Submitted on time
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4
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Participation Criteria
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Participated in the discussion by asking a question, providing a statement of clarification, providing a point of view with rationale, challenging a point of discussion, or making a relationship between one or more points of the discussion
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4
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Displayed consistent sensitivity when working with individuals from varied backgrounds
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4
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Justified ideas and responses by using appropriate examples and references from texts, Web sites, and other references or personal experience
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4
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Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources, displayed accurate spelling, grammar, and punctuation.
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4
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Responded to the posts of at least two classmates with meaningful and relevant responses that add value to the original post or the discussion. Offered criticism that was respectful of the other person’s feelings
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4
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Total
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40
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For assistance with any problems you may have when completing this assignment—OR—to offer your assistance to classmates, please use the Problems and Solutions Discussion area located through the left side navigation link.
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Select a discussion question from the drop down menu below and click Go to begin. Use the Respond link to post responses and materials that pertain to that question. To respond to an existing posting use the Respond link beneath it.
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What change management strategies has Paul Otellini used to help introduce the various changes at Intel? Discuss evidence that some employees are resisting these changes? What, if anything, can Otellini do to minimize this resistance?
Case Study 15.1: TRANSACT INSURANCE CORPORATION
Steven L. McShane, University of Western Australia, and Terrance Bogyo, WorkSafeBC
TransAct Insurance Corporation (TIC) provides automobile insurance throughout the southeastern United States. Last year, a new president was hired by TIC’s board of directors to improve the company’s competitiveness and customer service. After spending several months assessing the situation, the new president introduced a strategic plan to strengthen TIC’s competitive position. He also replaced three vice presidents. Jim Leon was hired as vice president of claims, TIC’s largest division, with 1,500 employees, 50 claims center managers, and 5 regional directors.
Jim immediately met with all claims managers and directors, and he visited employees at TIC’s 50 claims centers. As an outsider, this was a formidable task, but his strong interpersonal skills and uncanny ability to remember names and ideas helped him through the process. Through these visits and discussions, Jim discovered that the claims division had been managed in a relatively authoritarian, top-down manner. He could also see that morale was very low and employee- management relations were guarded. High workloads and isolation (adjusters work in tiny cubicles) were two other common complaints. Several managers acknowledged that the high turnover among claims adjusters was partly due to these conditions.
Following discussions with TIC’s president, Jim decided to make morale and supervisory leadership his top priority. He initiated a divisional newsletter with a tear-off feedback form for employees to register their comments. He announced an open-door policy in which any claims division employee could speak to him directly and confidentially without going first to the immediate supervisor. Jim also fought organizational barriers to initiate a flextime program so that employees could design work schedules around their needs. This program later became a model for other areas of TIC.
One of Jim’s most pronounced symbols of change was the “Claims Management Credo†outlining the philosophy that every claims manager would follow. At his first meeting with the complete claims management team, Jim presented a list of what he thought were important philosophies and actions of effective managers. The management group was asked to select and prioritize items from this list. They were told that the resulting list would be the division’s management philosophy and all managers would be held accountable for abiding by its principles. Most claims managers were uneasy about this process, but they also understood that the organization was under competitive pressure and that Jim was using this exercise to demonstrate his leadership.
The claims managers developed a list of 10 items, such as encouraging teamwork, fostering a trusting work environment, setting clear and reasonable goals, and so on. The list was circulated to senior management in the organization for their comments and approval and sent back to all claims managers for their endorsement. Once this was done, a copy of the final document was sent to every claims division employee. Jim also announced plans to follow up with an annual survey to evaluate each claims manager’s performance. This concerned the managers, but most of them believed that the credo exercise was a result of Jim’s initial enthusiasm and that he would be too busy to introduce a survey after settling into the job.
One year after the credo had been distributed, Jim announced that the first annual survey would be conducted. All claims employees would complete the survey and return it confidentially to the human resource department where the survey results would be compiled for each claims center manager. The survey asked the extent to which the manager had lived up to each of the 10 items in the credo. Each form also provided space for comments.
Claims center managers were surprised that a survey would be conducted, but they were even more worried about Jim’s statement that the results would be shared with employees. What results would employees see? Who would distribute these results? What happens if a manager gets poor ratings from his or her subordinates? “We’ll work out the details later,†said Jim in response to these questions. “Even if the survey results aren’t great, the information will give us a good baseline for next year’s survey.â€
The claims division survey had a high response rate. In some centers, every employee completed and returned a form. Each report showed the claims center manager’s average score for each of the 10 items, as well as how many employees rated the manager at each level of the 5-point scale. The reports also included every comment made by employees at that center.
No one was prepared for the results of the first survey. Most managers received moderate or poor ratings on the 10 items. Very few managers averaged above 3.0 (out of the 5 points) on more than a couple of items. This suggested that, at best, employees were ambivalent about whether their claims center manager had abided by the 10 management philosophy items. The comments were even more devastating than the ratings. Comments ranged from mildly disappointed to extremely critical of the claims managers. Employees also described their long-standing frustration with TIC, high workloads, and isolated working conditions. Several people bluntly stated that they were skeptical about the changes that Jim had promised. “We’ve heard the promises before, but now we’ve lost faith,†wrote one claims adjuster.
The survey results were sent to each claims manager, the regional director, and employees at the claims center. Jim instructed managers to discuss the survey data and comments with their regional manager and directly with employees. The claims center managers, who thought employees would see only the average scores, went into shock when they realized that the reports included individual comments. Some managers went to their regional director, complaining that revealing the personal comments would ruin their careers. Many directors sympathized, but the results were already available to employees.
When Jim heard about these concerns, he agreed that the results were lower than expected and that the comments should not have been shown to employees. After discussing the situation with his directors, he decided that the discussion meetings between claims managers and their employees should proceed as planned. To delay or withdraw the reports would undermine the credibility and trust that Jim was trying to develop with employees. However, the regional director attended the meeting in each claims center to minimize direct conflict between the claims center manager and employees.
Although many of these meetings went smoothly, a few created harsh feelings between managers and their employees. The sources of some comments were easily identified by their content, and this created a few delicate moments in several sessions. A few months after the meetings, two claims center managers quit and three others asked for transfers back to nonmanagement positions in TIC. Meanwhile, Jim wondered how to manage this process more effectively, particularly since employees expected another survey the following year.
Discussion Questions
1.
What symptom(s) exist in this case to suggest that something has gone wrong?
2.
What are the root causes that have led to these symptoms?
3.
What actions should the company take to correct these problems?
Copyright © 2000 Steven L. McShane and Terrance J. Bogyo. This case is based on actual events, but names, the industry, and some characteristics have been changed to maintain anonymity.
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for “nyanya” only
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374 W5 dq1-5
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The target capital structure for QM Industries is 45% common stock, 7% preferred stock, and 48% debt. If the cost…
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Accounting!
/in Uncategorized /by JosephIn the ever-evolving landscape of education, students face increasing challenges to meet the demands of their academic pursuits. Striking a balance between extracurricular activities, personal commitments, and a rigorous academic curriculum can be overwhelming. Amidst this struggle, online homework help services have emerged as invaluable resources for students seeking academic excellence. Among these, HomeworkProWriters.com shines as a beacon of light, standing tall as the best website for homework help.
1.Assume that the following data relative to Eddy Company for 2014 is available:
Net Income$1,400,000
Transactions in Common Shares ChangeCumulative
Jan. 1, 2014, Beginning number500,000
Mar. 1, 2014, Purchase of treasury shares(60,000)440,000
June 1, 2014, Stock split 2-1440,000880,000
Nov. 1, 2014, Issuance of shares120,0001,000,000
8% Cumulative Convertible Preferred Stock
Sold at par, convertible into 200,000 shares of common;
Outstanding for all of 2014.$1,000,000
Stock Options
Exercisable at the option price of $25 per share. Average
market price in 2014, $30. Outstanding for all of 2014.60,000 shares
REQUIRED:
Compute both basic and diluted earnings per share.
2.Your client has asked you to provide guidance on the following potential accounting changes:
(1)Change from straight-line method of depreciation to sum-of-the-years’-digits
(2)Change from the cash basis to accrual basis of accounting
(3)Change from FIFO to LIFO method for inventory valuation purposes
(4)Change from presentation of statements of individual companies to presentation of consolidated statements
(5)Change due to failure to record depreciation in a previous period
(6)Change in the realizability of certain receivables
(7)Change from LIFO to FIFO method for inventory valuation purposes
REQUIRED:
For each of the items above:
E – Change in estimate
EP – Change in estimate resulting from change in principle
N – Not an accounting change (correction of an error)
PP – Change in principle reported prospectively
PR – Change in principle reported retrospectively
R – Change in reporting entity
3. Yarman Inc. began business on January 1, 2013. Its pretax financial income for the first 2 years was as follows:
2013$ 95,000
2014$180,000
The following items caused the only differences between pretax financial income and taxable income.
REQUIRED:
(a)Determine taxable income for 2013 and 2014.
(b)Compute the total deferred tax asset / (liability) at the end of 2013 and 2014.
(c)Prepare the journal entry to record income taxes for 2013 and 2014.
(d)Compute net income for 2013 and 2014.
(e)Compute the effective income tax rate for 2013 and 2014.
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For Professor Goodman Only
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Organizational Diversity Week IV Research Paper
Only 100% original, non-plagiarized work. Please use APA formatting to include all references and citations in all responses.
Write a minimum three-page paper using APA formatting, and include in-text citations and reference page.
Need Tuesday, June 2nd, by 8:00 pm CST
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Supreme Court
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The Forum assignment this week is to discuss how the Supreme Court determines which cases to hear, which cases not to take, and why.
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Case Study: Opening Your New Dunkin Donuts Locations
/in Uncategorized /by JosephIn the ever-evolving landscape of education, students face increasing challenges to meet the demands of their academic pursuits. Striking a balance between extracurricular activities, personal commitments, and a rigorous academic curriculum can be overwhelming. Amidst this struggle, online homework help services have emerged as invaluable resources for students seeking academic excellence. Among these, HomeworkProWriters.com shines as a beacon of light, standing tall as the best website for homework help.
Assumption and Context: You have been the manager of a Dunkin Donuts store in the Midwest for the past two years. The store is owned by a Dunkin Donuts franchisee who owns 20 other Dunkin Donuts locations. Your employer took an employee inventory and examined all current employees. It has been noted by the owner that you have a highly successful track record. You have been recognized for doing an exceptional job staffing, leading, training, coaching, and managing people. You have been recognized for successfully managing all key components of your store and have successfully managed key business drivers such as cash, profits, growth, asset utilization and people. In regards to the metrics that are used to measure their stores for sales, quality, and customer service, your store is the top performing store in their system.
Congratulations! You have just been promoted to District Manager! The Dunkin Donuts franchisee sees your growth potential and the growth potential in your geographic area. The owner now has committed significant capital and plans to open five new locations over the next two years. You will be given complete autonomy, authority, and responsibility to structure, staff, and operate these five new locations. You will be playing a key role in this expansion for growth.
Assignment: Prepare a five-page paper (excluding the title and reference pages), including at least three scholarly sources, in addition to the textbook, formatted according to APA style guidelines as outlined in the Ashford Writing Center. In your paper, explain your chosen job design, organizational design, your recruiting strategy and methods, and your training and performance appraisal process as the new District Manager for Dunkin Donuts.
You must organize your paper using the following section headings and include additional section headings as needed:
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MAT540 Homework Week
/in Uncategorized /by JosephIn the ever-evolving landscape of education, students face increasing challenges to meet the demands of their academic pursuits. Striking a balance between extracurricular activities, personal commitments, and a rigorous academic curriculum can be overwhelming. Amidst this struggle, online homework help services have emerged as invaluable resources for students seeking academic excellence. Among these, HomeworkProWriters.com shines as a beacon of light, standing tall as the best website for homework help.
Chapter 1
MAT540 Week 1 Homework
MAT540 Homework Week 1 Page1of3
The Retread Tire Company recaps tires. The fixed annual cost of the recapping operation is $65,000. The variable cost of recapping a tire is $7.5. The company charges$25 to recap a tire.
For an annual volume of 15, 000 tire, determine the total cost, total revenue, and profit.
Determine the annual break-even volume for the Retread Tire Company operation.
Evergreen Fertilizer Company produces fertilizer. The company’s fixed monthly cost is $25,000, and its variable cost per pound of fertilizer is $0.20. Evergreen sells the fertilizer for $0.45 per pound. Determine the monthly break-even volume for the company.
If Evergreen Fertilizer Company in problem 2 changes the price of its fertilizer from $0.45 per pound to $0.55 per pound, what effect will the change have on the break-even volume?
If Evergreen Fertilizer Company increases its advertising expenditure by $10,000 per year, what effect will the increase have on the break-even volume computed in problem 2?
Annie McCoy, a student at Tech, plans to open a hot dog stand inside Tech’s football stadium during home games. There are 6 home games scheduled for the upcoming season. She must pay the Tech athletic department a vendor’s fee of $3,000 for the season. Her stand and other equipment will cost her $3,500 for the season. She estimates that each hot dog she sells will cost her $0.40. she has talked to friends at other universities who sell hot dogs at games. Based on their information and the athletic department’s forecast that each game will sell out, she anticipates that she will sell approximately 1,500 hot dogs during each game.
What price should she charge for a hot dog in order to break even?
What factors might occur during the season that would alter the volume sold and thus the
break-even price Annie might charge?
The college of business at Kerouac University is planning to begin an online MBA program. The
initial start-up cost for computing equipment, facilities, course development and staff recruitment and development is $400,000. The college plans to charge tuition of $20,000 per student per year. However, the university administration will charge the college $10,000 per student for the first 100 students enrolled each year for administrative costs and its share of the tuition payments.
How many students does the college need to enroll in the first year to break-even?
If the college can enroll 80 students the first year, how much profit will it make?
MAT540 Homework Week 1 Page2of3
c. The college believes it can increase tuition to $25,000, but doing so would reduce enrollment to 50. Should the college consider doing this?
Chapter 11
7. The following probabilities for grades in management science have been determined based on past records:
Grade
A 0.1 B 0.2 C 0.4 D 0.2 F 0.10
1.00
The grades are assigned on a 4.0 scale, where an A is a 4.0, a B a 3.0, and so on. Determine the expected grade and variance for the course.
8. An investment firm is considering two alternative investments, A and B, under two possible future sets of economic conditions good and poor. There is a .60 probability of good economic conditions occurring and a .40 probability of poor economic conditions occurring. The expected gains and losses under each economic type of conditions are shown in the following table:
Probability
Investment
Economic Conditions
Good
Poor
-$100,000 $85,000
A $380,000
B $130,000
Using the expected value of each investment alternative, determine which should be selected.
9. The weight of the bags of fertilizer is normally distributed, with a mean of 45 pounds and a standard deviation of 5 pounds. What is the probability that a bag of fertilizer will weigh between 38 and 50 pounds?
MAT540 Homework Week 1 Page3of3
The polo Development Firm is building a shopping center. It has informed renters that their rental spaces will be ready for occupancy in 18 months. If the expected time until the shopping center is completed is estimated to be 15 months, with a standard deviation of 5 months, what is the probability that the renters will not be able to occupy in 18 months?
The manager of the local National Video Store sells videocassette recorders at discount prices. If the store does not have a video recorder in stock when a customer wants to buy one, it will lose the sale because the customer will purchase a recorder from one of the many local competitors. The problem is that the cost of renting warehouse space to keep enough recorders in inventory to meet all demand is excessively high. The manager has determined that if 85% of customer demand for recorders can be met, then the combined cost of lost sales and inventory will be minimized. The manager has estimated that monthly demand for recorders is normally distributed, with a mean of 175 recorders and a standard deviation of 55. Determine the number of recorders the manager should order each month to meet 85% of customer demand.
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Assignment 1: Part A: Your Marketing Plan (Prof. Xavier)
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Week 4 Assignment 1 – Submit Here
Students, please view the ‘Submit a Clickable Rubric Assignment’ in the Student Center.
Instructors, training on how to grade is within the Instructor Center.
Assignment 1: Part A: Your Marketing Plan
Due Week 4 and worth 200 points
From the start of this course, you have accessed the Interactive Marketing Plan tool and used the step-by-step guide to complete Part A of your marketing plan. You are required to submit a marketing plan for a hypothetical product-based company. Your plan must include the company’s background information, and information collected from Steps 1-4 of the Interactive Marketing Plan, located in the course shell. Note: Some elements may not be covered in the Interactive Marketing Plan and will require additional research.
For information on Website analytics, visit Google Analytics athttp://www.google.com/analytics/why/.
Note: You may create and / or make all necessary assumptions needed for the completion of this assignment.
Write a five to six (5-6) page paper in which you:
Your assignment must follow these formatting requirements:
The specific course learning outcomes associated with this assignment are:
Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric found here.
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Discussion Questions
/in Uncategorized /by JosephIn the ever-evolving landscape of education, students face increasing challenges to meet the demands of their academic pursuits. Striking a balance between extracurricular activities, personal commitments, and a rigorous academic curriculum can be overwhelming. Amidst this struggle, online homework help services have emerged as invaluable resources for students seeking academic excellence. Among these, HomeworkProWriters.com shines as a beacon of light, standing tall as the best website for homework help.
Assignment 1: Discussion Questions
Case Study Inside Intel. For years, Intel thrived on a business model that co-founder Andy Grove prefected and reinforced under his leadership and the leadership of his successor, Craig Barrett. But Intel’s latest CEO, Paul Otellini has different plans. Rather than continuing to build faster chips just for PC computers, Otellini sees bigger opportunities in new “platforms.” Otellini also wants to raise the profile of marketing, rather than let engineers determine what products are developed……. This Businessweek case study reviews the changes that Paul Otellini is introducing at Intel and explains how he is building momentum toward these changes (see page 465 in the textbook)…… Read this Bloomberg Business Week article at http://www.businessweek.com/magazine/content/06_02/b3966001.htm and prepare for the discussion questions below.
By Wednesday, November 28, 2012, go to the Discussion Area and post responses to discussion question 1 as assigned by the facilitator. Your responses should range between 300 and 350 words to receive full credit. Support your responses with relevant citations, from both the course materials and outside resources, using proper APA format. Post all discussion questions to the appropriate topic in this Discussion Area. Your discussion postings should reflect what you have learned from reading the course text as well as any other reading from the suggested bibliography. Be sure to use content and language that is consistent with the level of the course material.
Before the end of the week, comment on at least two of your peers’ responses. You can ask technical questions or respond generally to the overall experience. Be objective, clear, and concise. Always use constructive language, even in criticism, to work toward the goal of positive progress. All comments should be posted to the appropriate topic in this Discussion Area. Integrate the theory, principles, and concepts in the module’s reading material (including additional research) into the area or topic under discussion. Analyze the material from your own perspective by integrating your own personal experiences and those of past or present employers to show how your experiences fit into the concept being discussed.
All written assignments and responses should follow APA rules for attributing sources.
Include the following in your discussion:
Grading Criteria
Maximum Points
Response Criteria
Provided an in-depth explanation or analysis of subject or topic
8
Used a clear, logical, and organized line of reasoning
4
Provided adequate justification and evidence supporting the opinion expressed
4
Submitted on time
4
Participation Criteria
Participated in the discussion by asking a question, providing a statement of clarification, providing a point of view with rationale, challenging a point of discussion, or making a relationship between one or more points of the discussion
4
Displayed consistent sensitivity when working with individuals from varied backgrounds
4
Justified ideas and responses by using appropriate examples and references from texts, Web sites, and other references or personal experience
4
Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources, displayed accurate spelling, grammar, and punctuation.
4
Responded to the posts of at least two classmates with meaningful and relevant responses that add value to the original post or the discussion. Offered criticism that was respectful of the other person’s feelings
4
Total
40
For assistance with any problems you may have when completing this assignment—OR—to offer your assistance to classmates, please use the Problems and Solutions Discussion area located through the left side navigation link.
Select a discussion question from the drop down menu below and click Go to begin. Use the
Respond link to post responses and materials that pertain to that question. To respond to an existing posting use the
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Discussion Question 1
What change management strategies has Paul Otellini used to help introduce the various changes at Intel? Discuss evidence that some employees are resisting these changes? What, if anything, can Otellini do to minimize this resistance?
Case Study 15.1: TRANSACT INSURANCE CORPORATION
Steven L. McShane, University of Western Australia, and Terrance Bogyo, WorkSafeBC
TransAct Insurance Corporation (TIC) provides automobile insurance throughout the southeastern United States. Last year, a new president was hired by TIC’s board of directors to improve the company’s competitiveness and customer service. After spending several months assessing the situation, the new president introduced a strategic plan to strengthen TIC’s competitive position. He also replaced three vice presidents. Jim Leon was hired as vice president of claims, TIC’s largest division, with 1,500 employees, 50 claims center managers, and 5 regional directors.
Jim immediately met with all claims managers and directors, and he visited employees at TIC’s 50 claims centers. As an outsider, this was a formidable task, but his strong interpersonal skills and uncanny ability to remember names and ideas helped him through the process. Through these visits and discussions, Jim discovered that the claims division had been managed in a relatively authoritarian, top-down manner. He could also see that morale was very low and employee- management relations were guarded. High workloads and isolation (adjusters work in tiny cubicles) were two other common complaints. Several managers acknowledged that the high turnover among claims adjusters was partly due to these conditions.
Following discussions with TIC’s president, Jim decided to make morale and supervisory leadership his top priority. He initiated a divisional newsletter with a tear-off feedback form for employees to register their comments. He announced an open-door policy in which any claims division employee could speak to him directly and confidentially without going first to the immediate supervisor. Jim also fought organizational barriers to initiate a flextime program so that employees could design work schedules around their needs. This program later became a model for other areas of TIC.
One of Jim’s most pronounced symbols of change was the “Claims Management Credo†outlining the philosophy that every claims manager would follow. At his first meeting with the complete claims management team, Jim presented a list of what he thought were important philosophies and actions of effective managers. The management group was asked to select and prioritize items from this list. They were told that the resulting list would be the division’s management philosophy and all managers would be held accountable for abiding by its principles. Most claims managers were uneasy about this process, but they also understood that the organization was under competitive pressure and that Jim was using this exercise to demonstrate his leadership.
The claims managers developed a list of 10 items, such as encouraging teamwork, fostering a trusting work environment, setting clear and reasonable goals, and so on. The list was circulated to senior management in the organization for their comments and approval and sent back to all claims managers for their endorsement. Once this was done, a copy of the final document was sent to every claims division employee. Jim also announced plans to follow up with an annual survey to evaluate each claims manager’s performance. This concerned the managers, but most of them believed that the credo exercise was a result of Jim’s initial enthusiasm and that he would be too busy to introduce a survey after settling into the job.
One year after the credo had been distributed, Jim announced that the first annual survey would be conducted. All claims employees would complete the survey and return it confidentially to the human resource department where the survey results would be compiled for each claims center manager. The survey asked the extent to which the manager had lived up to each of the 10 items in the credo. Each form also provided space for comments.
Claims center managers were surprised that a survey would be conducted, but they were even more worried about Jim’s statement that the results would be shared with employees. What results would employees see? Who would distribute these results? What happens if a manager gets poor ratings from his or her subordinates? “We’ll work out the details later,†said Jim in response to these questions. “Even if the survey results aren’t great, the information will give us a good baseline for next year’s survey.â€
The claims division survey had a high response rate. In some centers, every employee completed and returned a form. Each report showed the claims center manager’s average score for each of the 10 items, as well as how many employees rated the manager at each level of the 5-point scale. The reports also included every comment made by employees at that center.
No one was prepared for the results of the first survey. Most managers received moderate or poor ratings on the 10 items. Very few managers averaged above 3.0 (out of the 5 points) on more than a couple of items. This suggested that, at best, employees were ambivalent about whether their claims center manager had abided by the 10 management philosophy items. The comments were even more devastating than the ratings. Comments ranged from mildly disappointed to extremely critical of the claims managers. Employees also described their long-standing frustration with TIC, high workloads, and isolated working conditions. Several people bluntly stated that they were skeptical about the changes that Jim had promised. “We’ve heard the promises before, but now we’ve lost faith,†wrote one claims adjuster.
The survey results were sent to each claims manager, the regional director, and employees at the claims center. Jim instructed managers to discuss the survey data and comments with their regional manager and directly with employees. The claims center managers, who thought employees would see only the average scores, went into shock when they realized that the reports included individual comments. Some managers went to their regional director, complaining that revealing the personal comments would ruin their careers. Many directors sympathized, but the results were already available to employees.
When Jim heard about these concerns, he agreed that the results were lower than expected and that the comments should not have been shown to employees. After discussing the situation with his directors, he decided that the discussion meetings between claims managers and their employees should proceed as planned. To delay or withdraw the reports would undermine the credibility and trust that Jim was trying to develop with employees. However, the regional director attended the meeting in each claims center to minimize direct conflict between the claims center manager and employees.
Although many of these meetings went smoothly, a few created harsh feelings between managers and their employees. The sources of some comments were easily identified by their content, and this created a few delicate moments in several sessions. A few months after the meetings, two claims center managers quit and three others asked for transfers back to nonmanagement positions in TIC. Meanwhile, Jim wondered how to manage this process more effectively, particularly since employees expected another survey the following year.
Discussion Questions
1.
What symptom(s) exist in this case to suggest that something has gone wrong?
2.
What are the root causes that have led to these symptoms?
3.
What actions should the company take to correct these problems?
Copyright © 2000 Steven L. McShane and Terrance J. Bogyo. This case is based on actual events, but names, the industry, and some characteristics have been changed to maintain anonymity.
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Accounting
/in Uncategorized /by JosephIn the ever-evolving landscape of education, students face increasing challenges to meet the demands of their academic pursuits. Striking a balance between extracurricular activities, personal commitments, and a rigorous academic curriculum can be overwhelming. Amidst this struggle, online homework help services have emerged as invaluable resources for students seeking academic excellence. Among these, HomeworkProWriters.com shines as a beacon of light, standing tall as the best website for homework help.
rate of return for Compute the before-tax about whether adding the lift will be a profitable investment. Show calculations to support your answer.
At the core of HomeworkProWriters.com lies a team of exceptional and proficient writers. Each member of this distinguished cadre possesses advanced degrees in their respective fields, empowering them with the knowledge and expertise to tackle assignments from various academic disciplines. From complex mathematical problems to intricate literary analyses, their writers exhibit a remarkable ability to deliver impeccable content that adheres to the highest academic standards. One hallmark of the best homework help website is its comprehensive subject coverage. HomeworkProWriters.com leaves no academic stone unturned, catering to students across diverse subjects and levels of study. Whether it be fundamental sciences, nursing, humanities, social sciences, or technical disciplines, this platform ensures that no student is left without the support they need to excel.
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