ENGL227 Week Three Assignment – Negative Business Messages
This is an outline of the three-step writing process to apply to
cases. Answer all questions directly on this form. Then add a page
break, and write your message in response to the case on the
following page. For the three-step process questions, you may use
short phrases and sentences for your answers.
This assignment has two parts. In part one, students will answer
questions guiding them through a three-step writing process. In
part two, students will write a message based on a case study in
the textbook. This assignment supports TCOs 2, 4, and 7.
The assigned case study is Case 3: Not this Time: Letter denying
debit adjustments to Union Bank of California customer, located in
chapter 9, on page 283.
Step One: Answer the Required Three-Step Process Questions
Step Two: Write the message, as directed in the “Your Task”
section of Case 3. Use the appropriate formatting for this business
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